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Customers in Scotland are reaping the benefits of better customer service from Scottish Water, with its overall performance improved for the second year running.
The Water Industry Commission for Scotland (WICS) today released its annual performance report for Scottish Water’s customer service, which evaluates the company against milestones for improvement set by WICS in 2005.
It found that for 2007-08 Scottish Water provided significantly better service to customers, with an improvement of around 7% for the year. This is 16% ahead of the milestone for 2007-08 set by WICS in 2005, and Scottish Water is already close to meeting the 2009-10 target.
Customer service levels are assessed against a number of measures that customers consider to be most important, such as how quickly supply is restored after an interruption, how quickly Scottish Water handles complaints, and its performance in improving drinking water quality and environmental compliance.
Alan Sutherland, Chief Executive of WICS said:
“We are pleased that, for the second year running, Scottish Water’s customers are receiving an improved level of service. It is now within the range of that received by customers in England and Wales. We are certain these improvements will continue into the future.”
A full copy of the report is available to download from www.watercommission.co.uk
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