Northumbrian Water has unveiled the latest tool in its quest to stop water being lost to leaks - a new interactive online map which gives customers the power to report leaks and track repairs at the touch of a button.
The North East water company has pledged to reduce leakage across its network by 15% over the next few years, through significant investment and an innovative approach. Northumbrian Water said customers can play a key role in this by reporting leaks as soon as they see them and the new interactive leak map lets them do this quickly and easily.
The interactive map shows reported leaks on the Northumbrian Water network which customers can use to find if a leak has already been reported, and check the progress of the repair. If it hasn't been reported they can then make their report online, which is passed directly to an advisor.
The map also features tools to help customers describe the type of leak they have seen, and they can even upload photos so it can be identified and prioritised for repairs. Once a leak has been reported it will be included on the interactive map, and updates will be provided until a repair has been completed.
Eliane Algaard, Water Director for Northumbrian Water said:
"We are firmly committed to driving down leakage across our network and have set ourselves an ambitious target of reducing it by 15% by 2025. To achieve this we are making a significant investment into finding and fixing leaks, and taking an innovative approach. We are putting more resources into hunting down leaks so we can get them repaired as quickly as possible, and our customers can really help us by reporting anything they spot to us.
"The new interactive map allows our customers to check whether we already on the case with a leak they have spotted, and report it to us quickly and easily if not. We are also committed to keeping our customers updated on our progress, so once a leak has been reported they can track the repair right through to completion."
The company is currently working on a number of innovative approaches to reducing leakage, including using satellite technology to capture images which can be used to detect leaks, which can then be passed on to leakage technicians on the ground.
Manufacturer of variable frequency drive (VFD) technology Invertek Drives Ltd has celebrated producing its three millionth VFD - just three years after the two-million milestone, demonstrating rapidly growing demand for its energy-saving solutions.
Future Water Association, a leading organisation driving transformation within the water sector, has announced the recipients of its esteemed awards, recognising the outstanding people contributing to the industry.
New Chair of the BPF Pipes Group’s Future Industry Group Paul Grills has set out plans for 2024, which include improving the skills of those within and outside the pipes industry.
Engineering & Operations Director Dave Thompson draws on 30 years of experience at HUBER Technology UK, to look at challenges facing the UK water sector.
What is to be done about the UK’s failing utilities? Listen to Professor Dieter Helm explore the options to tackle the UK’s failing utilities – Thames Water, the Royal Mail and Network Rail in particular.
HS2 has released its latest project on progress made during 2023 . Unprecedented in its scale, HS2 is the biggest and most ambitious infrastructure project in the UK. Watch the latest update 
Watch a video by Scottish Water of a typical installation for a Combined Sewer Overflow (CSO) in action to find out more about what an overflow monitor is and what it does.