Atkins, a member of the SNC-Lavalin Group, has been appointed to provide Southern Water with enhanced Developer Services using the latest technology in robotic process automation.

The new service contract – which runs until 2024 – is central to Southern Water’s delivery of Developer Services to its customers. Under the contract, Atkins’ team will be fully integrated with Southern Water, helping to process all developer applications in relation to new connections, adoptions, diversions, new applications and variations (NAV) and self-lay.

Guy Ledger, client director at SNC-Lavalin’s Atkins business, said:

“With water companies facing greater scrutiny and potential penalties arising from their services to developer customers, our specialist developer services team has committed to using technology to make a step change in performance, cost and quality. Using digital innovation, we will build on our long-standing relationship with Southern Water to help them achieve their customer focused outcomes.”

Global professional services and project management company SNC-Lavalin, a major player in the ownership of infrastructure, acquired WS Atkins plc in July 2017.

With over 18,300 employees across the UK, North America, Middle East and Africa, Asia Pacific and Europe, Atkins, one of the world’s most respected design, engineering and project management consultancies, has been integrated into SNC-Lavalin’s sectors.