Dwr Cymru Welsh Water has gone out to with a contract for web development, design and support services – the utility has an ambitious plan to transform the way in which customers interact with DCC which will deliver a substantial reduction in operating costs.

Focusing on key themes such as digitalisation, automation, web service, insight and vulnerability supported by a drive to enhance employee skills and engagement, Welsh Water has a clear vision and an understanding of capabilities needed to support and deliver the change.

The water company is looking to:

• develop a digital platform across all processes, allowing customers to manage their accounts directly
• reduce human error and inefficient processes through automation and robotic technologies
• increase the use of data to develop timely insight that can be integrated with DCC's core systems
• improve quality of customer data DCC holds in the core systems
• maintain ongoing support for low income and vulnerable customers.

DCC is seeking to award a contract up to 6 years with a single service provider for the contract - scope will include:

• the production release of new web developments to include support services, knowledge transfer and any appropriate deployment warranty period
• DCC’s business and technical requirements for a new website design and development project
• the provision of minor enhancements amendments
• support of Sitecore in the Microsoft Azure Cloud
• the transition from the current support arrangements

The initial contract term is 3 years with an option to extend up a maximum of 3 years at 1 yearly intervals.

Time limit for receipt of tenders or requests to participate is 4^th October 2019 – click here to access the tender documentation.