Scottish Water has gone out to tender with a framework contract for Microsoft 365 Support Services worth an estimated £8 million.

Scottish Water is procuring a framework of suppliers to help it service and maximise the value delivered using M365, which is fully adopted, and to provide other professional services related to M365, Azure, and tactical development services.

The water company anticipates that the M365 managed service will be provided by one supplier, with other services provided by one or more suppliers on the framework.

Scottish Water uses M365 as its primary productivity, collaboration and analytics platform, and Azure as its primary cloud platform.

While the utility has incumbent partners in place for infrastructure management, application management (for on-prem and other cloud platforms) and cybersecurity, it has identified a gap in the provision of ongoing capability for service and professional services in the configuration and opportunity maximisation of the M365 platform.

Any prospective partner will be expected to work with our existing service management processes using Service Now and work in collaboration with our incumbent IT partners.

Initial contract term is 3 years with 5 years of extension options.

Time limit for receipt of tenders or requests to participate is 9 March 2022 – click here to access the tender documentation

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