Business retail market operator MOSL has suggested that over-reliance on consumer views may lead to regulation and investment in the wrong areas.

Ofwat has set out clear expectations for water companies to tell customers how money is spent, why bills are rising and what improvements the funding will deliver.

Southern Water’s CEO Lawrence Gosden faced questions about the water company’s performance when the Independent Customer Scrutiny Committee held its first official meeting this month.

Stef Nienaltowski, Chair of the Independent Challenge Group (ICG) for Portsmouth Water which formally launched in the last week of June, says a key aspect of the ICG’s role will be early involvement in major projects.

A new independent Customer Scrutiny Committee has been set up to challenge Southern Water on its customer and community-impacting decisions.

Severn Trent customers are being given the chance to share their views on the company, its services, and its future plans.

Low public knowledge about water has allowed misconceptions to take root and trust to be eroded in the sector, according to a new report, while expectations on the sector from government, stakeholders and customers have changed far more rapidly than the sector and its regulators can keep up with

Ofwat has confirmed that it is delaying publication of its draft PR24 determinations for the water sector until after the General Election.

NI Water has announced that the initial community engagement project on the future of Silent Valley Mountain Park has been completed.

Ofwat has confirmed new plans that will ensure customers no longer fund executive bonus payments where they have not been sufficiently justified, following a consultation which saw the largest response the regulator has ever received.