Ofwat has today published its draft Outcome Delivery Incentive (ODI) determinations for 2025-26, which propose a net £240 million reduction in customer bills, of which £107 million will be returned in customer bills in 2027-28.

At the start of National Customer Service Week today, Northumbrian Water is reminding customers that help is available for anyone struggling with their bills.

Jersey Water has published its investment priorities for the second year of its strategy to 2030 and confirmed its water charges for 2027 - plans include a major multi-million pound desalination plant upgrade.

Concerns and confusion over rising water bills have fuelled the largest-ever increase in complaints about water companies to the consumer watchdog.

A new research study has found that 6.8% of households in England and Wales faced water poverty in 2024/25 – based on the 5% water poverty measure.

Thousands of Barnsley residents are set to have more money in their pockets thanks to a successful partnership between Barnsley Council and Yorkshire Water.

According to a new report by the National Audit Office (NAO), millions of people are missing out on support for essential bills, including water, energy and broadband, as debt to water and energy companies climbs over £7 billion.

A new report from the Consumer Council for Water (CCW) has revealed that water companies are failing to win back customers’ trust amid deepening concerns over the fairness and affordability of water bills.

In an Expert Focus article for WaterBriefing, Jamie Gibson, Managing Director at DCBL discusses why the water sector must take a technology-driven approach to debt resolution in order to reduce enforcement levels 

New research commissioned by Thames Water surveying 2,001 adults between 18 and 23 March, 2026 in London, Berkshire, Buckinghamshire, Oxfordshire, Surrey and Wiltshire shows that almost a third of people do not know they could reduce their utility bills.