Upset over bill increases fuels highest level of complaints to consumer watchdog about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
Environment Secretary to set up powerful water ombudsman to support customers with complaints
Environment Secretary Steve Reed is set to establish a new water ombudsman to support customers - the consumer champion will have legal powers to resolve disputes to put money back in people’s pockets.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Water companies to face fines for poor customer service
From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.
Consumer watchdog warns water companies about poor performance as customer complaints rise 29%
The Consumer Council for Water (CCW) is warning the water companies about poor performance as customer complaints rise 29% in the first quarter of of 2023-24 in its annual household complaint-handling report published today.
CCW report shows businesses make fewer complaints to water retailers - but performance remains mixed
Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers.
CCW consults on new draft strategy setting out plans for 2022-23
Consumer water watchdog CCW has launched a consultation on its new draft strategy setting out its plans for 2022-23.
New report says two-thirds of complaints to water companies involve concerns over bills
A new report from the Consumer Council for Water (CCW) is calling on water companies to address household customers’ concerns over bills - households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt.
CCW says most water customers can expect faster response to complaints in future
Water customers can expect a faster response to their complaints in the future after ten water companies answered the Consumer Council for Water (CCW)’s call to show more ambition.
Consumer Council for Water targets poor performers as majority of water companies reduce complaints
Two-thirds of water companies reported a fall in written complaints from their customers last year - but a rapid improvement is needed from two of England’s suppliers, according to the Consumer Council for Water’s (CCW) latest annual household customer complaint handling report.
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Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets. -
BactoCloud platform for bNovate’s BactoSense instruments brings new understanding of water quality
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality. -
Amiblu appoints Martyn Turton as Sales Director UK & Ireland to accelerate GRP pipe systems adoption in UK
Amiblu, a global leader in Glass Reinforced Plastic (GRP) pipe systems for wastewater, stormwater, drinking water, irrigation, hydropower, and industrial applications, has announced the appointment of Martyn Turton as its Sales Director for the UK & Ireland, driving strategic market development in the infrastructure and water sectors, effective immediately. -
Data services on track to futureproof water management
As a project manager at Metasphere, a Grundfos-owned remote telemetry company at the cutting edge of innovation, Fey McHarg, has witnessed firsthand how the intelligent harnessing of data, specifically through the data-as-a-service model, is fundamentally reshaping and revolutionising the water sector.
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Scottish Water completes £235m investment in two-way connection between drinking water networks
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Top Stories
- New CCW data shows 2 million households secure lower bills through water companies’ social tariffs
- Welsh Water announces market engagement activities for £667 million Design-Build-Finance Cwm Taf Scheme
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