Widespread criticism for South East Water and CEO David Hinton as water supply issues continue
Households and businesses supplied by South East Water continue to be without water or suffer water supply interruptions – a range of areas continue to be affected according to the latest updates published on the water company’s AquAlerter map pages on its website.
Ofwat calls on water companies to ensure vulnerable customers receive water when supply is cut off
Ofwat has published findings from research into a Southern Water supply interruption that took place in Southampton and Marchwood in December 2024 - and is calling on water companies to ensure they can provide alternative water quickly to vulnerable customers.
Average annual water and sewerage bills in England and Wales set to rise 26% to £603
Average annual water and sewerage bills in England and Wales are set to rise by £123 from £480 to £603 in April – an increase of 26% on the previous year.
Regulators and industry drive plans to step up support for vulnerable customers
At a summit taking place today, Ofgem and Ofwat will bring together suppliers, customer groups and experts to work towards a transformation in customer service culture across energy and water – especially for vulnerable customers.
Affinity Water achieves ISO 22458 certification for consumer vulnerability management
Affinity Water has announced the certification to the BSI Kitemark for inclusive service, a certification that goes beyond the requirements of ISO 22458 certification for consumer vulnerability, formerly known as BSI standard 18477 for inclusive services.
Ofwat publishes new guidance for water companies to protect vulnerable customers
Ofwat has today set out clear minimum standards for water companies to ensure that those customers who need extra help are provided with the level of service they require.
United Utilities gains international accreditation for supporting vulnerable customers
United Utilities has gained international recognition for the way it supports vulnerable customers, with assessors giving top marks in every area.
Affinity Water achieves BSI certification for helping vulnerable customers
Affinity Water has achieved BSI certification against BS 18477:10 Inclusive service provision requirements for identifying and responding to consumer vulnerability for another year.
CCW warns Lords Ofwat inquiry – customers could face “double whammy of unaffordable bills and an environment starved of vital investment”
The Consumer Council for Water (CCW) has warned a House of Lords Select Committee that a change in direction by Environment Minister Therese Coffey could result in customers facing the “double whammy of unaffordable bills and an environment starved of vital investment.”
UK utilities Priority Services Register - Essex & Suffolk Water and UK Power Networks integrate PSR records
The UK utility sector has moved another step closer to a single, shared Priority Services Register (PSR) for the UK which will help companies look after vulnerable customers.
News Showcase
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Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets. -
BactoCloud platform for bNovate’s BactoSense instruments brings new understanding of water quality
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality.
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Other Latest News
- United Utilities awards £582k AMP8 contract for supply, delivery & installation of biological treatment equipment
- UK Water Partnership releases white paper on river health and restoring public trust
- Gate three date in RAPID programme for Fens Reservoir to be delayed beyond 30 April 2026
- Southern Water tenders £6.5 million AMP8 contract for Energy Management and Optimisation System
- NI Water awards £7.2 million contract for potable and raw water, wastewater and trade effluent quality analysis to Northumbrian Water
- Tunbridge Wells – South East Water update sets out revised strategy, FAQs, further planned outage and support plan
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
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Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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