CCW establishes PR24 challenge group
A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair.
South East Water reports 38% reduction in customer complaints
A focus on customer engagement and satisfaction has led to a 38 per cent reduction in complaints for South East Water, according to the water company’s annual performance report published today.
Ofwat considers market design of direct procurement for customers
Ofwat is already in the process of considering the options for market design of direct procurement for customers, according to the minutes of its latest Board meeting published this week.
Study shows water customers want impartial Chairs and greater transparency from CCGs
Impartial chairs and greater transparency are vital to ensure Customer Challenge Groups (CCGs) have legitimacy in the eyes of customers, according to new research by the Consumer Council for Water (CCWater).
Ofwat says more work needed on draft Water Resources Management Plans
Water industry regulator Ofwat has written to the Secretary of State for Environment, Food & Rural Affairs setting out its views on work it thinks the water companies in England and Wales need to do in finalising their Draft Water Resources Management Plans.
News Showcase
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Spotlight on wastewater treatment with prestigious television slot for Lakeside on All Access with Andy Garcia
In a TV show that will explain the complex journey of the wastewater treatment process, Lakeside Equipment Corporation is set to feature in US Public Television’s All Access program with Andy Garcia. -
Environmental Services & Solutions Expo 2025 unveils packed agenda featuring government leaders and industry trailblazers
Environmental Services & Solutions (ESS) Expo, the UK’s largest environmental event, has released the full speaker programme for its 2025 event, which now features seven shows spanning all corners of the environmental sector, under one roof at the NEC Birmingham. -
HUBER Technology - Environmental Services & Solutions (ESS) Expo 2025
We are exhibiting at WWEM – Water, Wastewater and Environmental Management Expo, which is one of the eight exhibitions taking place at the NEC, Birmingham 17-18 September 2025 as part of ESS Expo 2025. Please come along and visit us at Stand WW-S60. -
SuDS role grows under new water rules
Publication of the Independent Water Commission’s Final Report, alongside new legislation and updated national standards, marks a major turning point in the wider adoption of sustainable drainage systems (SuDS) by water companies and developers, according to Alex Stephenson, director, SuDSPlanter.
Expert Focus
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Other Latest News
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- CMA updates timetable for provisional determination on water companies' appeals against Ofwat Final Determinations
- Northern Ireland Water tenders £7 million contract for satellite imagery leakage detection services
Watch
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United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video. -
What's to be done about the UK's failing utilities - is special administration the solution?
What is to be done about the UK’s failing utilities? Listen to Professor Dieter Helm explore the options to tackle the UK’s failing utilities – Thames Water, the Royal Mail and Network Rail in particular.
Top Stories
- United Utilities sets out plans for £50 million scheme to improve water quality in Wigan
- Scottish Water tenders £80 million contract for modular construction of new Juniper House laboratory facility
- Defra consults on proposals to revise Water Efficiency Standards - new water saving plans would reduce bills and unblock thousands of new homes
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