Almost 380,000 more households received lower water bills through water companies' social tariff schemes in 2025-26, according to annual figures from the Consumer Council for Water.

At the start of National Customer Service Week today, Northumbrian Water is reminding customers that help is available for anyone struggling with their bills.

Concerns and confusion over rising water bills have fuelled the largest-ever increase in complaints about water companies to the consumer watchdog.

Around £1.8 million is set to be cut from the bills of the most vulnerable people in Thanet thanks to a partnership between Thanet District Council and Southern Water.

A new research study has found that 6.8% of households in England and Wales faced water poverty in 2024/25 – based on the 5% water poverty measure.

Thousands of Barnsley residents are set to have more money in their pockets thanks to a successful partnership between Barnsley Council and Yorkshire Water.

A new report from the Consumer Council for Water (CCW) has revealed that water companies are failing to win back customers’ trust amid deepening concerns over the fairness and affordability of water bills.

New research commissioned by Thames Water surveying 2,001 adults between 18 and 23 March, 2026 in London, Berkshire, Buckinghamshire, Oxfordshire, Surrey and Wiltshire shows that almost a third of people do not know they could reduce their utility bills.

NI Water has announced new charges for the 2026/27 period for non-domestic customers - effective from 1st April 2026, water and sewerage charges are set to increase by 7.9% on average.

Anglian Water has reached a significant milestone with a record number of more than 500,000 customers now supported through its free Priority Services Register (PSR) – and the numbers are continung to rise.