Ofwat has published the findings of from its customer care review of how water and wastewater companies in England and Wales supported customers affected by sewer flooding in 2024-25.

Household water bills in England and Wales will rise by an average of 5.4% - around £33 a year, or approximately £2.70 per month - from April, reflecting significant investment in upgrading water infrastructure. 

Wessex Water’s commitment to supporting customers has been rewarded with the BSI Kitemark for Inclusive Service.

Yorkshire Water has announced a new partnership with Citizens Advice Leeds to support customers facing financial difficulties.

From 1 April Thames Water has enhanced its social tariff criteria (WaterHelp) to help more customers impacted by the cost-of-living crisis - eligible customers can now receive up to a 50% discount on their annual water bill.

Ofwat and consumer watchdog CCW have published the findings of research into South East Water's incident response commissioned after thousands of the company's customers have faced repeat problems with their water supply.

Thames Water and national disability charity Sense are launching a partnership to encourage those customers and families of people with complex disabilities to join Thames Water’s Priority Services Register.