Millions unaware of available support with household bills as debt to water and energy companies climbs over £7 billion, NAO finds
According to a new report by the National Audit Office (NAO), millions of people are missing out on support for essential bills, including water, energy and broadband, as debt to water and energy companies climbs over £7 billion.
Water sector must take technology-driven approach to debt resolution in order to reduce enforcement levels
In an Expert Focus article for WaterBriefing, Jamie Gibson, Managing Director at DCBL discusses why the water sector must take a technology-driven approach to debt resolution in order to reduce enforcement levels
Ofwat calls on more water companies to trial innovative ways of charging customers
Ofwat is calling on more water companies to trial innovative ways of charging customers, to make bills more affordable and help encourage customers to use water wisely.
Ofwat calls on water companies to support customers struggling to pay
Ofwat has published new guidelines for water companies to help household customers across England and Wales pay bills, get help and repay debts.
Ofwat research shows customers struggling to pay household bills are more likely to experience poor wellbeing
New research published today by Ofwat shows that just over half of water bill payers believe they will struggle to pay a utility bill over the coming year, rising to 7 in 10 if there are children in the household.
Affinity Water offers help to customers struggling to pay water bills
With cold weather predicted, Affinity Water is offering help to its customers if they are struggling to pay their water bills.
New report says two-thirds of complaints to water companies involve concerns over bills
A new report from the Consumer Council for Water (CCW) is calling on water companies to address household customers’ concerns over bills - households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt.
Ofwat consults on new guidelines to help residential customers pay bills and repay debts
Ofwat has launched a consultation on new guidelines for regional and small water only and water and sewerage companies on helping residential customers in England and Wales pay their bill, access help and repay debts.
Ofwat research shows customers three times more likely to pay bills by credit card than seek help
Research commissioned by water sector regulator Ofwat as part of #ListenCareShare, a piece of work to understand customers' experiences during the pandemic, shows that customers are more than three times as likely to pay bills by credit card than ask for help.
New report sets out proposals to end water poverty and bolster support for millions of households
A new report by the Consumer Council for Water (CCW) has unveiled proposals to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help.
News Showcase
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IED compliance – using automated sliding floodgates to support secondary containment at water and sewerage company sites
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites. -
Making storm overflow data make Sense – Metasphere launches dedicated monitoring device
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.” -
King’s Award for Enterprise shows ERG moving forward with growth in UK and Asia
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise. -
Welsh Water’s ORAI system shortlisted for three categories at the British Data Awards 2026
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers.
Expert Focus
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Scottish Water completes £235m investment in two-way connection between drinking water networks
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Top Stories
- Scottish Water Horizons - can Scotland support more data centres?
- Thames Water tenders £70 million AMP8 framework contract for digester inspection and refurbishment works
- Millions unaware of available support with household bills as debt to water and energy companies climbs over £7 billion, NAO finds
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