Ofwat calls on more water companies to trial innovative ways of charging customers
Ofwat is calling on more water companies to trial innovative ways of charging customers, to make bills more affordable and help encourage customers to use water wisely.
Ofwat calls on water companies to support customers struggling to pay
Ofwat has published new guidelines for water companies to help household customers across England and Wales pay bills, get help and repay debts.
Ofwat research shows customers struggling to pay household bills are more likely to experience poor wellbeing
New research published today by Ofwat shows that just over half of water bill payers believe they will struggle to pay a utility bill over the coming year, rising to 7 in 10 if there are children in the household.
Affinity Water offers help to customers struggling to pay water bills
With cold weather predicted, Affinity Water is offering help to its customers if they are struggling to pay their water bills.
New report says two-thirds of complaints to water companies involve concerns over bills
A new report from the Consumer Council for Water (CCW) is calling on water companies to address household customers’ concerns over bills - households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt.
Ofwat consults on new guidelines to help residential customers pay bills and repay debts
Ofwat has launched a consultation on new guidelines for regional and small water only and water and sewerage companies on helping residential customers in England and Wales pay their bill, access help and repay debts.
Ofwat research shows customers three times more likely to pay bills by credit card than seek help
Research commissioned by water sector regulator Ofwat as part of #ListenCareShare, a piece of work to understand customers' experiences during the pandemic, shows that customers are more than three times as likely to pay bills by credit card than ask for help.
New report sets out proposals to end water poverty and bolster support for millions of households
A new report by the Consumer Council for Water (CCW) has unveiled proposals to end the postcode lottery of support for millions of households across England and Wales who are unable to afford their water bill and to improve access to wider help.
United Utilities launches North West Hardship Hub to tackle affordability issues
New figures from an independent study commissioned by United Utilities ahead of its annual affordability summit reveal that nearly 3 in 10 (29%) North West residents are struggling to pay their bills now compared to a year ago.
Research finds lack of awareness about support systems for vulnerable water customers
New research has found very low levels of awareness around the support systems available to water customers who find themselves in circumstances of vulnerability.
News Showcase
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Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent. -
Börger UK relocates to larger premises as sales continue to grow
Börger UK, which has firmly established itself as a leading pump brand since it was set up in Staffordshire in 2004, has moved into bigger, brand-new premises in Shrewsbury. -
Register for HUBER Technology UK webinar on water intake screens for municipal and industrial applications
HUBER Technology UK & Ireland are inviting people to register for their March webinar where they will be providing information about HUBER water intake screens for municipal and industrial applications. -
Sulzer launches global Water Treatment Center of Excellence for integrated water solutions
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner.
Expert Focus
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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