Ofwat launches new investigation into South East Water following repeated outages
Ofwat has today opened a new investigation into South East Water following a series of supply interruptions which have seen thousands of households and businesses in Kent and Sussex lose their water supply.
Widespread criticism for South East Water and CEO David Hinton as water supply issues continue
Households and businesses supplied by South East Water continue to be without water or suffer water supply interruptions – a range of areas continue to be affected according to the latest updates published on the water company’s AquAlerter map pages on its website.
South East Water - thousands of homes left without water as Kent County Council declares major incident
Thousands of homes in the South East Water region have been left without water and Kent County Council has declared a major incident following the loss of water supply. South East Water’s initial annoucement on Saturday 10th Jan 2026 at 11:08 a.m. said that “regrettably”, customers in East Grinstead and the surrounding areas would begin to experience no water, intermittent supply or low pressure.
South East Water CEO tells Commons Committee "lifestyle changes and extreme weather events" contributed to Tunbridge Wells water shortages
South East Water CEO David Hinton has told a House of Commons Committee that "lifestyle changes and extreme weather events" had contributed to recent water shortages in Tunbridge Wells.
Ofwat calls on water companies to ensure vulnerable customers receive water when supply is cut off
Ofwat has published findings from research into a Southern Water supply interruption that took place in Southampton and Marchwood in December 2024 - and is calling on water companies to ensure they can provide alternative water quickly to vulnerable customers.
Southern Water Christmas week water outtage - CEO warns similar incidents cannot be ruled out in future
Following a supply outtage which saw around 58,000 Southern Water customers left without water supply in the week before Christmas, CEO Lawrence Gosden has warned that similar incidents cannot be ruled out in future.
Northumbrian Water launches mobile pressured water supply unit to keep taps flowing during supply interruptions
An innovative new product, developed jointly by Northumbrian Water Group (NWG) and Furst Technologies has been launched to the wider water industry.
Water companies to face fines for poor customer service
From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.
UK Government launches Critical Imports and Supply Chains Strategy to boost supply chain resilience
The Department for Business and Trade has launched the Government’s new Critical Imports and Supply Chains Strategy, aimed at safeguarding UK supplies of critical goods such as chemicals, medicines, minerals and semiconductors.
Essex & Suffolk Water uses innovative customer-side tech to keep taps flowing during supply interruptions
An innovative new product is helping to keep taps flowing across Essex and Suffolk, even during leaks and bursts.
News Showcase
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Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets. -
BactoCloud platform for bNovate’s BactoSense instruments brings new understanding of water quality
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality.
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Other Latest News
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- NI Water awards £7.2 million contract for potable and raw water, wastewater and trade effluent quality analysis to Northumbrian Water
- Tunbridge Wells – South East Water update sets out revised strategy, FAQs, further planned outage and support plan
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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