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Regulation and Legislation

The European Commission is calling on Malta, Spain, France and Greece to comply with European legislation on a number of separate water issues.

ofwat drivers vulnerabilityFor the first time, Ofwat has announced that it will report on how each water company serves, supports and protects customers in vulnerable circumstances and show clearly the companies that are leading the field and those that are letting their customers down.

Water companies are lagging behind other sectors where it comes to dealing with customers who are struggling to pay their bills, according to a new report from Ofwat.

Ofwat has published guidance setting out the arrangements for ensuring that eligible customers in a Retail Exit Area can secure a retail supplier following the exit of their existing supplier from the business, charity and public sector retail market.

The Competition and Markets Authority (CMA) has published its final report following a market study into the use of price comparison sites and other apps.

In a keynote speech at the Labour Party conference yesterday, Shadow Chancellor John McDonnell confirmed that if the party wins the next General Election it will take the privatised water companies back into public ownership.

Ofwat Chief Executive Cathryn Ross has confirmed that customers will be at the heart of the next price review and that Ofwat will strive to deliver lower bills and better service.

The Government has set out the next steps for its proposed ban on the use of plastic microbeads in cosmetics and personal care products with the publication of a summary of responses to a consultation earlier in the year on the issue. 

The Department for Environment Food and Rural Affairs has launched a new consultation on draft regulations to amend the Water Supply (Water Quality) Regulations 2016 - Defra intends to lay the draft regulations to update the current public and private drinking water regulations in late 2017.

A leading water sector expert is warning that it will be “a real challenge” for the water companies to create a systems based approach from scratch in time for business plan submissions in September 2018, following the publication of Ofwat’s report on resilience yesterday.

The water sector regulator has moved swiftly to reject comments made in an article about water privatisation published in the Financial Times on Sunday which was highly critical of Ofwat, the water companies and their investors.

Market Operator Services Ltd (MOSL) is calling on Ofwat to give retailers in the new non-household water market a greater say in the upcoming 2019 Price Review (PR19) for the 2020-25 AMP7 investment programme.

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