Ofwat highlights customer service standards expectations from water companies
Regina Finn, Chief Executive of Ofwat, has written to the Managing Directors of all water and sewerage companies and water only companies to inform them of the outcome of the review of companies' systems, procedures and controls for compliance with customer service regulations and reporting of customer service data to Ofwat.
Ofwat says water companies must maintain levels of service to customers
Most water and sewerage companies continued to deliver the high standards of service that customers expected in 2006-07, but a few have fallen short, says Ofwat's 'Levels of Service report,' published today.
Environment Agency discusses future investment in water supply and sewage treatment
Ofwat publishes Report on approaches to leakage target setting
Ofwat has published its final Report on alternative approaches to leakage target setting.
New legislation for major planning reforms
Ofwat consults on PR09 business plan information requirements
Ofwat has started its consultation on the information it intends to collect from the water companies to support the 2009 price review.
New EU Directive on flood risk management comes into force
Ofwat publishes forward programme to 2011 for consultation
Ofwat has published its forward programme for the period 2008-09 to 2010-11 in draft format for consultation.
Ofwat publishes relative efficiency assessment for 2006-07
Ofwat has published this year’s relative efficiency assessments for 2006-07 for the water companies.
Government blueprint to deliver better protection for people on the coast
Ofwat agrees price limit increases for two water companies
Ofwat has confirmed that, following consultation, it will allow two small water supply companies to increase the limits on the prices they can charge their customers – but by less than the companies wanted.
Ofwat proposes changes to water supply licensing to boost competition
Ofwat has published proposals to change the water supply licensing (WSL) regime to bring the benefits of effective market competition in the water and sewerage industry to more customers.
News Showcase
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Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development. -
Webinar to explore moving indirect potable water reuse to full implementation
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality. -
Kohtari CEO says joined-up water intelligence needed to predict, not just react - not more data
James Sumsion, CEO of predictive water intelligence specialists Kohtari, says the water sector needs to take a giant leap forward, so that it can anticipate and act upon water quality issues - rather than merely react. -
IED compliance – using automated sliding floodgates to support secondary containment at water and sewerage company sites
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites.
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Other Latest News
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- Northern Ireland Water tenders £12 million Leakage Management System contract
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Watch
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
Top Stories
- Thames Water awards major multi-million pound AMP8/9 contract for Combined Heat and Power Engines
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