Driving proactive water sector change through technology
Nigel Baker, managing director at Echo Managed Services, creator of multi-utility billing software, Aptumo, explores how innovative technologies can help the water companies to move from being change-led to change-driven and bring about real change in customer-facing operations.
Thames Water appoints new supplier to deliver better digital customer experience
Thames Water have appointed London-based firm Hugo and Cat as their digital supplier to deliver a better digital customer experience.
MOSL calls on Ofwat to strengthen role of retailers in 2019 Price Review
Market Operator Services Ltd (MOSL) is calling on Ofwat to give retailers in the new non-household water market a greater say in the upcoming 2019 Price Review (PR19) for the 2020-25 AMP7 investment programme.
News Showcase
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Making storm overflow data make Sense – Metasphere launches dedicated monitoring device
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.” -
King’s Award for Enterprise shows ERG moving forward with growth in UK and Asia
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise. -
Welsh Water’s ORAI system shortlisted for three categories at the British Data Awards 2026
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers. -
Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent.
Expert Focus
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Other Latest News
- United Utilities seeks supply chain interest in £24m framework for OT Build Only Works across water and wastewater infrastructure assets
- South East Water publishes progress update on Resilience Plan - “We've moved away from treating resilience as a standalone initiative”
- Arup on the next water transition: designing resilient water systems for an age of extremes
- Lords Committee warns taps could run dry if Government doesn’t act on drought threat - “England at risk of sleepwalking into serious water scarcity"
- Chancellor announces further reforms on judicial review of major infrastructure projects
- NSF ends UK’s three-year testing gap with REG 31 DWI testing accreditation
Watch
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
Top Stories
- Arup on the next water transition: designing resilient water systems for an age of extremes
- Lords Committee warns taps could run dry if Government doesn’t act on drought threat - “England at risk of sleepwalking into serious water scarcity"
- Chancellor announces further reforms on judicial review of major infrastructure projects
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