CCW establishes PR24 challenge group
A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair.
South East Water reports 38% reduction in customer complaints
A focus on customer engagement and satisfaction has led to a 38 per cent reduction in complaints for South East Water, according to the water company’s annual performance report published today.
Ofwat considers market design of direct procurement for customers
Ofwat is already in the process of considering the options for market design of direct procurement for customers, according to the minutes of its latest Board meeting published this week.
Study shows water customers want impartial Chairs and greater transparency from CCGs
Impartial chairs and greater transparency are vital to ensure Customer Challenge Groups (CCGs) have legitimacy in the eyes of customers, according to new research by the Consumer Council for Water (CCWater).
Ofwat says more work needed on draft Water Resources Management Plans
Water industry regulator Ofwat has written to the Secretary of State for Environment, Food & Rural Affairs setting out its views on work it thinks the water companies in England and Wales need to do in finalising their Draft Water Resources Management Plans.
News Showcase
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South West Water explores new approach to sludge dewatering in UK-first municipal trial
South West Water has hosted the first municipal trial of the Fournier Rotary Press in the UK, assessing its potential to improve sludge dewatering performance and support future biosolids standards. -
Uniwater strengthens its UK presence with acquisition of Hy‑Ram Engineering
Uniwater has acquired Hy-Ram Engineering, a specialist in tooling, products and hire for the water sector, based in Mansfield, England. -
Enpure Ltd and Clean TeQ Water Ltd in new collaboration for Moving Bed Ion Exchange-based nutrient removal
Enpure Ltd and Clean TeQ Water Ltd have announced a collaboration agreement to bring Clean TeQ Water's Moving Bed Ion Exchange-based nutrient removal technologies to water utilities across the UK. -
BactoSense ID cuts wastewater and bathing water bacteria testing from days to minutes
Near-real-time microbial monitoring of wastewater discharge and bathing waters is now possible thanks to the BactoSense ID solution created by Swiss-based bNovate Technologies.
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Other Latest News
- Caroline Douglass, Executive Director, Flood and Coastal Risk Management - Environment Agency to make keynote speech at Floodex 2026
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- United Utilities awards £46.8 million five year AMP8 contract for supply of UV spares and servicing to single supplier
- Mining Remediation Authority - Seaham Garden Village mine water heat network wins national award
- South West Water begins next phase of work in Lyme Regis to reduce storm overflows
- Ofwat awards £15.6 million contract for appointment of Independent Monitor to Thames Water
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Top Stories
- Portsmouth Water appoints Clancy to deliver £26.84m critical connection project in next stage of Havant Thicket Reservoir
- United Utilities awards £46.8 million five year AMP8 contract for supply of UV spares and servicing to single supplier
- Ofwat awards £15.6 million contract for appointment of Independent Monitor to Thames Water
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