The Competition and Markets Authority has granted Northern Powergrid permission to appeal Ofgem licence changes – the energy firm can now appeal changes by the UK’s independent energy regulator to their energy licences, which affect how much Northern Powergrid can charge their customers.

NI Water has announced that from 1st April 2023, non-domestic water and sewerage charges will rise by 13.4% on average. NI Water has announced that from 1st April 2023, non-domestic water and sewerage charges will rise by 13.4% on average.

Collaboration, communication and consistency are three key ways in which water companies can improve the way they deliver priority support to consumers in vulnerable circumstances, according to new guidance published today by the Consumer Council for Water.

Water industry regulator has published information about the annual charges schemes the water companies will apply for the period 1^st April 2014 to 31^st March 2015.

A new research paper published by the World Bank suggests that consumers in China would be willing to pay up to 3% of their annual income continuously over a five year period to improve water quality. It could also provide some useful pointers on issues the water companies will need to address in the stakeholder engagement Ofwat now wants them to undertake in the upcoming AMP6 business planning process.

Ofwat has announced this morning that the average household water and sewerage bill across England and Wales will increase broadly in line with inflation in 2011/12.

More than 2,300 people who use water but have never received a bill could face substantial back-charges after having their homes identified in the opening fortnight of an audit of Thames Water's entire customer base.

More than 350 people who use water but have never received a bill are set to have their previously unpaid charges waived after coming forward voluntarily in the first week of Thames Water's amnesty for unbilled customers.

Thames Water, Britain's biggest water company, this morning took the unprecedented step of declaring an amnesty for customers who use water without ever receiving a bill.