A new website is up and running for landlords to provide voluntarily basic contact information about their tenants so water companies can register them for billing and tackle this major source of water debt.
The Landlord and Tenant Address Portal is an easy to use website that allows landlords and Managing Agents of properties in England & Wales, to provide water companies with details of those responsible for the payment of water and/or sewerage charges for their tenanted properties.
Landlord TAP Ltd is a company established by Water UK, the body which represents all the UK water companies at national and EU level, in order to develop a single national website to make it easy for landlords and managing agents to provide the information.
Once registered with the portal, after providing the required information this is then passed to the relevant water company automatically.
The web site allows landlords and agents to:
- Add new properties to their portfolio;
- Provide information about changes to tenant details, including changes of tenancy;
- Provide notification when a property becomes empty; and
- Information when landlords either sell or stop managing the property.
Unlike other sectors, water companies have no contracts with their consumers because they supply water on a statutory basis and consumers are not obliged to inform their water company when they move in or out of a property. Customer debt currently adds £15 on to everyone's water bill - by far the biggest source of bad debt comes from tenants of rented properties who leave before settling their water bill.
Water UK said that to make a real difference to the cost of bad debt, water companies need information on all their customers, not just some of them. In their view it is essential that the provision of information by landlords is mandatory and covers all rented properties, whether in the private or social sector or for smaller or larger enterprises.
Click here to access The Landlord and Tenant Address Portal
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites.
With the UK government demanding a 50% reduction in storm overflow spills by 2029, the era of reactive management is over. Speaking in the House of Commons on 21 July 2025, then environment secretary Steve Reed said, “This Government will cut water companies’ sewage pollution in half by the end of the decade.”
ERG, the leading supplier of odour control systems and industrial gas cleaning & thermal systems, has been awarded the coveted King’s Award for Enterprise.
Welsh Water’s new artificial intelligence-driven tool, ORAI, has been shortlisted for three categories at the prestigious British Data Awards 2026 – underscoring the company’s commitment to using cutting-edge technology to deliver better outcome for customers.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.