Yorkshire Water is hosting more roadshows in April to offer customers advice on bill support - including helping customers to understand if they can reduce their water bills and receive immediate financial support.
The increase in bill support comes following the announcement that water bills in the region will increase by an average of £135 (28.9%) in 2025-26, around £11 per month, to help fund an £8.3 bn investment programme, which includes Yorkshire Water’s largest ever environmental investment package.
At the first five events across the county in March, customers saved £18,000 on their water bills by signing up to financial support schemes they were eligible for.
“We know that some of our customers will find increases to bills unmanageable”
Imran Patel, director of customer experience at Yorkshire Water, said:
“The next five years are really important for us, for the environment, and for our customers, as we deliver an £8.3 billion investment programme to help us meet expectations and regulatory requirements.
"We know that some of our customers are struggling with their bills, and will find increases to bills unmanageable, and this is why we are visiting communities with low levels of uptake of our financial support schemes to discuss the support we have available.
“We’ve had some fantastic success stories from these events already and it’s great to raise even more awareness of the support that is available. One family in Bradford was able to save £700 on their annual bill by registering for WaterSupport, another will save an estimated £600 by having a meter fitted, whilst one customer in Doncaster saved £400 by signing up to another one of our schemes.”
Roadshow events will take place during April at:
- Bradford 4th April
- Sheffield 12th April
- Hull 17th April
- Barnsley 25th April