NI Water has awarded a contract worth £460,000 appointing a service based provider of a customer satisfaction feedback system.
Under the contract, the successful supplier will provide a technological solution which has the capability to supply near time or real time feedback on the levels of satisfaction from a greater number of customers.
The water company is expecting that this will provide the business with actionable data to drive improvements and enable it to become a truly customer focussed business. The service will be available on a hosted, managed service basis, 24 hours per day, 7 days per week 365 days a year.
London-based company Watermelon Research Ltd has won the £460K contract, one of three firms in the bidding for the work.
The Future Water Association’s annual Networks November event kicked off last week with a Year in Water Review – a recap on the past year and what it means for the sector going forward.
South West Water has hosted the first municipal trial of the Fournier Rotary Press in the UK, assessing its potential to improve sludge dewatering performance and support future biosolids standards.
Uniwater has acquired Hy-Ram Engineering, a specialist in tooling, products and hire for the water sector, based in Mansfield, England.
Enpure Ltd and Clean TeQ Water Ltd have announced a collaboration agreement to bring Clean TeQ Water's Moving Bed Ion Exchange-based nutrient removal technologies to water utilities across the UK.
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.