Northumbrian Water is seeking supply chain input on possible smart metering solutions ahead of going out tender with a formal contract notice in January next year.

Northumbrian Water Group NWG) is currently reviewing the provision of Smart Metering Installation Partner(s), as part of its Smart Transformation Programme. The utility is looking to partner with a number of installation partners to assist with smart meter and smart communication device installation rollout across the Northumbrian, Essex and Suffolk operating areas.
NWG has issued a Periodic Indicative Notice inviting interested suppliers to get in touch as part of a pre-market engagement exercise to obtain feedback from the marketplace in relation to what is currently available within this market space before issuing a tender.
The precise works, services, and capabilities to partner on delivery have not yet been fully defined. NWG is now looking to understand the capabilities of installation providers in the market who are suitably positioned to provide the company with services to support challenging long term installation targets.
The primary focus is to provide market intelligence and an insight into market trends, solution availability, as well as any perceived risks and opportunities.
The main area of focus are:
Smart Meter & Smart Communications Device Installations
- Both household and non-household installations
- Replacement of existing external meters with smart meters and communication devices within existing boundary boxes • Replacement of internal meters within the customers property
- New Smart meter and communication device installations (via street excavation to install new boundary boxes)
Additional areas of interest as part of this market engagement exercise include:
Deployment Planning -
- Resource planning and management
- Install planning and scheduling
Pre-Installation surveys
Physical / desk top survey of metered and un-metered properties
Customer Contact Management
Management of the end-to-end customer engagement campaign including appointment booking and water efficiency interventions
Meter Triage & Meter Health Management
Triage and management of the field activity to resolve meter health issues e.g. on site diagnostic, meter / communication device replacement
NWG is inviting suppliers to email to them with an initial expression of interest before the deadline date of 6 December 2023 at 12 noon – click here to access the PIN documentation
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