Upset over bill increases fuels highest level of complaints to consumer watchdog about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
Environment Secretary to set up powerful water ombudsman to support customers with complaints
Environment Secretary Steve Reed is set to establish a new water ombudsman to support customers - the consumer champion will have legal powers to resolve disputes to put money back in people’s pockets.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Water companies to face fines for poor customer service
From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.
Consumer watchdog warns water companies about poor performance as customer complaints rise 29%
The Consumer Council for Water (CCW) is warning the water companies about poor performance as customer complaints rise 29% in the first quarter of of 2023-24 in its annual household complaint-handling report published today.
CCW report shows businesses make fewer complaints to water retailers - but performance remains mixed
Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers.
CCW consults on new draft strategy setting out plans for 2022-23
Consumer water watchdog CCW has launched a consultation on its new draft strategy setting out its plans for 2022-23.
New report says two-thirds of complaints to water companies involve concerns over bills
A new report from the Consumer Council for Water (CCW) is calling on water companies to address household customers’ concerns over bills - households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt.
CCW says most water customers can expect faster response to complaints in future
Water customers can expect a faster response to their complaints in the future after ten water companies answered the Consumer Council for Water (CCW)’s call to show more ambition.
Consumer Council for Water targets poor performers as majority of water companies reduce complaints
Two-thirds of water companies reported a fall in written complaints from their customers last year - but a rapid improvement is needed from two of England’s suppliers, according to the Consumer Council for Water’s (CCW) latest annual household customer complaint handling report.
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Expert speaker line-up and leading exhibitors to feature at next month’s National Civils Show, Floodex, National Drainage Show & Waterways Management in London
Attendees at next month’s National Civils Show, Floodex, National Drainage Show and Waterways Management on 26th and 27th November are set to benefit from an expert speaker line-up and the opportunity to visit a wide range of exhibitors all co-located in one place at Excel, London, one of the UK’s leading international exhibition and convention centres. -
Ovarro smart leak detection builds drought resilience worldwide
Tackling leakage is one of the fastest and most cost-effective ways for utilities to bolster water security, writes Ben Crabtree, Product Line Director, Ovarro, revealing how the potential of smart technologies is being demonstrated around the world. -
South Staffordshire Plc earns prestigious RoSPA global health and safety award
UK-headquartered South Staffordshire Plc, the integrated services group operating within the UK critical infrastructure and essential services markets, has received a prestigious Royal Society for the Prevention of Accidents (RoSPA) Award for global health and safety excellence. -
Balfour Beatty achieves 99.1% Responsible Sourcing on major Thames Estuary infrastructure project
Balfour Beatty, the UK’s largest construction and infrastructure provider, has delivered exceptional environmental results on the Thames Estuary Asset Management 2100 (TEAM2100) framework, one of the nation’s most ambitious flood defence initiatives.
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Other Latest News
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- Kraken announces first water customers beyond UK, in partnership with Essential Water in Australia
- Ofwat agrees to Thames Water request for further referral of appeal to CMA with open-ended timescale
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United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video. -
What's to be done about the UK's failing utilities - is special administration the solution?
What is to be done about the UK’s failing utilities? Listen to Professor Dieter Helm explore the options to tackle the UK’s failing utilities – Thames Water, the Royal Mail and Network Rail in particular.
Top Stories
- Government proposes new financial penalties for environmental offences and bolstered powers for EA to hold water companies to account
- Specialist AI tech built by UK government helped to speed up government’s decision to abolish Ofwat
- Ofwat agrees to Thames Water request for further referral of appeal to CMA with open-ended timescale
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