Portsmouth Water and Anglian Water top Ofwat customer service report
Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too.
MOSL calls on Ofwat to strengthen role of retailers in 2019 Price Review
Market Operator Services Ltd (MOSL) is calling on Ofwat to give retailers in the new non-household water market a greater say in the upcoming 2019 Price Review (PR19) for the 2020-25 AMP7 investment programme.
PR19: Ofwat develops thinking on approach to SIM, affordability and performance commitments
Water industry regulator Ofwat is progressing its approach to a number of key issues for the upcoming Price Review 2019 for the water companies’ AMP7 2020-2025 investment programmes.
Sutton & East Surrey to address “disappointing performance on Service Incentive Mechanism”
Sutton & East Surrey Water is addressing its “disappointing performance on the Service Incentive Mechanism” which remains "our biggest single challenge", according to a statement by Chairman Jeremy Pelczer released on the company's progress to accompany the publication of its interim results for the six months ended 30 September 2016.
Portsmouth Water tops Ofwat's customer satisfaction survey
Portsmouth Water has come top of Ofwat’s annual service incentive mechanism (SIM) survey report for the second year running, while Southern Water came last in the satisfaction rankings.
South Staffs Water tops customer service league on SIM, Thames in last place
South Staffordshire is once again the top-performing company in the customer service league table published by Ofwat today, achieving the highest SIM score of 89 out of 100, with Thames Water once again scoring the lowest score of 71.
Current UK water regulation lacks the pressure to force real change
In an Expert Focus article for Waterbriefing, Paul Clark, CEO of Charter UK, a leading provider of enterprise complaint and feedback management software, discusses the limitations of Ofwat’s Service Incentive Mechanism, why businesses should not wait for enforced regulations to provide a catalyst for change and how the water companies should be using customer engagement and feedback to drive continuous improvements in their businesses.
Ofwat launches consultation on Service Incentive Mechanism for 2015 onwards
Water industry regulator Ofwat has launched a new consultation on the format the Service Incentive Mechanism will take for 2015 onwards - deadline for responses is 31 January 2014.
Ofwat report highlights concerns on companies’ performance
UK water industry regulator Ofwat has reported that although the water and wastewater companies continue to deliver good levels of service to most consumers, there are still areas for concern.
News Showcase
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Sulzer launches global Water Treatment Center of Excellence for integrated water solutions
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner. -
Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets.
Expert Focus
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Scottish Water completes £235m investment in two-way connection between drinking water networks
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