CCW publishes summaries of latest wave of complaint and debt assessments with water companies
CCW has today published the summaries of the latest wave of complaint and debt assessments with water companies for Quarter 4 2025-26.
Upset over bill increases fuels highest level of complaints to consumer watchdog about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
Environment Secretary to set up powerful water ombudsman to support customers with complaints
Environment Secretary Steve Reed is set to establish a new water ombudsman to support customers - the consumer champion will have legal powers to resolve disputes to put money back in people’s pockets.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Water companies to face fines for poor customer service
From today Ofwat has new powers to act against any water company that provides poor customer service in breach of a new licence condition, which could see the regulator impose fines of up to 10% of the company's turnover.
Consumer watchdog warns water companies about poor performance as customer complaints rise 29%
The Consumer Council for Water (CCW) is warning the water companies about poor performance as customer complaints rise 29% in the first quarter of of 2023-24 in its annual household complaint-handling report published today.
CCW report shows businesses make fewer complaints to water retailers - but performance remains mixed
Written complaints made by business customers to water retailers have fallen to their lowest level since 2016/17 but performance remains mixed among the larger suppliers.
CCW consults on new draft strategy setting out plans for 2022-23
Consumer water watchdog CCW has launched a consultation on its new draft strategy setting out its plans for 2022-23.
New report says two-thirds of complaints to water companies involve concerns over bills
A new report from the Consumer Council for Water (CCW) is calling on water companies to address household customers’ concerns over bills - households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt.
CCW says most water customers can expect faster response to complaints in future
Water customers can expect a faster response to their complaints in the future after ten water companies answered the Consumer Council for Water (CCW)’s call to show more ambition.
News Showcase
-
Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent. -
Börger UK relocates to larger premises as sales continue to grow
Börger UK, which has firmly established itself as a leading pump brand since it was set up in Staffordshire in 2004, has moved into bigger, brand-new premises in Shrewsbury. -
Register for HUBER Technology UK webinar on water intake screens for municipal and industrial applications
HUBER Technology UK & Ireland are inviting people to register for their March webinar where they will be providing information about HUBER water intake screens for municipal and industrial applications. -
Sulzer launches global Water Treatment Center of Excellence for integrated water solutions
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner.
Expert Focus
News Sections
Other Latest News
- NI Water seeks supply chain engagement for upcoming £9.6 million Digital Services Platform tender
- Jacobs introduces Flood IQ to help utilities and cities anticipate and manage flood risk
- South West Water enters final phase of scheme to reduce storm overflows in Dawlish
- Two new Board appointments at South Staffordshire Plc to strengthen and simplify Group’s established leadership structure
- Sizewell C Ltd. applies for environmental permit to discharge water from Temporary Construction Area into Leiston Drain main river
- Scottish Water - new woodlands near Barcraigs Reservoir aim to protect water quality IN Renfrewshire
Watch
-
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
Login / Register
New Account Registrations
To register for a new account with Waterbriefing, please contact us via email at waterbriefing@imsbis.org
Existing waterbriefing users - log into the new website using your original username and the new password 'waterbriefing'. You can then change your password once logged in.