Ofwat research shows customers three times more likely to pay bills by credit card than seek help
Research commissioned by water sector regulator Ofwat as part of #ListenCareShare, a piece of work to understand customers' experiences during the pandemic, shows that customers are more than three times as likely to pay bills by credit card than ask for help.
Ofwat in recruitment drive for water engineers and scientists to fill multiple roles ahead of PR24
Ofwat has launched a recruitment drive for water engineers and scientists to fill multiple roles in two of the regulator's work clusters: Company Performance and Price Reviews; or Policy and Outcomes.
Ofwat consults on initial findings of bioresources market review
Ofwat has launched a new consultation on the initial findings of its newly-published bioresources market review.
Ofwat in early consultation on proposals for 2024 Price Review
Ofwat is today setting out its early ambitions for the 2024 price review in a detailed and extensive 131 page discussion paper and inviting comment on its proposals – which include removing the requirement for each company to have a customer challenge group at PR24.
Thames Water offers to address competition concerns over smart meter roll out
Following complaints and an investigation opened by Ofwat, Thames Water has offered formal commitments under the Competition Act 1998, which look to address concerns over the company's approach to rolling out its smart metering programme in the non-household market.
Port of London Authority opts not to proceed with proposed increase in jurisdiction under HRO
The Port of London Authority (PLA) has opted not to proceed with the proposed increase in their legal limits from Mean High Water (MHW) to Mean High Water Spring (MHWS) along the 190 miles of the River Thames.
New report warns retail water market requires urgent improvements
A new report published today by the UK Water Retailer Council (UKWRC) and prepared by leading economics consultancy, Economic Insight (EI), is warning that the retail water market requires urgent improvements.
Ofwat sets out £2.8bn green recovery investment plans for water sector
Ofwat has set out plans by the water sector to invest £2.8 billion in environmental projects to support the country’s green economic recovery from COVID-19.
Leakage a key feature in Ofwat proposals for annual performance reporting by the water companies
Leakage is a key area of focus in a new consultation Ofwat has launched on its proposed changes to the regulatory reporting requirements for 2021-22 for the Annual Performance Reports (APR) produced by the water companies.
Ofwat launches #ListenCareShare to understand customers' experience in pandemic
Ofwat is today opening a conversation with the water sector and beyond to listen, care and share, to help make sure that customers across the country are getting what they need from their water company.
Ofwat to strengthen in-house data analysis capability
Water sector regulator Ofwat is inviting applications for three positions as Senior Data Analysts to lead on the design and implementation of processes for collecting, managing, and storing its regulatory data.
Ofwat issues updated bioresources market guidance on data published by sewerage companies
Ofwat has issued updated bioresources market guidance on data published by the 11 largest sewerage companies in England and Wales following its recent consultation on proposals to expand the range of information they provide.
News Showcase
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BactoSense ID cuts wastewater and bathing water bacteria testing from days to minutes
Near-real-time microbial monitoring of wastewater discharge and bathing waters is now possible thanks to the BactoSense ID solution created by Swiss-based bNovate Technologies. -
ABB launches digital platform for optimizing operation of water networks
ABB has launched AquaMaster+™, a digital platform for smart water network management, designed to help water utilities monitor, analyze and manage their water networks, preventing pipeline water losses and optimizing operations. -
Safe access solutions a key requirement for water sector and other Critical Infrastructure Providers
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets. -
Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development.
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Watch
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
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