The Drinking Water Quality Regulator for Scotland has flagged up the “deteriorating condition and age” of many of Scottish Water’s assets and concerns that the current scale and pace of investment in the maintenance and replacement of water assets is "simply not sufficient."

Lynn Parker, Senior Director, Casework, Enforcement and Customers at Ofwat, writes about a suite of new reports that are designed to help water companies learn from good practice and drive up standards of customer service.

The Government has today launched a consultation to double reimbursement for water company customers when their basic water services are hit.

The Regulators’ Alliance for Progressing Infrastructure Development (RAPID) has published its forward programme setting out its delivery priorities for 2024-25.

Ofwat has today published a series of commitments that Thames Water will agree to comply with after it lost two investment grade credit ratings; the company breached its licence following the credit rating downgrades by Moody’s on 24 July and S&P on 31 July.

The Competition and Markets Authority (CMA) is consulting on draft new rules and guidance which will apply in the event of any appeals by water companies against the Final Determinations Ofwat reaches in Price Reviews.

Ofwat has today proposed that three water companies will be fined a total of £168 million for failing to manage their wastewater treatment works and networks, as part of the first batch of outcomes from its biggest ever investigation.

Ofwat has published its latest cost of living report on water customers’ experiences in England and Wales– the fifth in a series which focuses on how bill payers are managing financially and the extent to which they are struggling with daily costs.