‘Delivering great service’ will be top of the agenda at this year’s Institute of Water Annual Conference and Exhibition.
The high profile event, which will take place from 5-6 June 2014 at Bristol Science Centre, Bristol, will assess the best service inside and outside today’s water industry - including customer expectations of the future and what role technology can play.
Speakers currently confirmed for the event include Dame Yve Buckland, Chair, Consumer Council for Water, Cathryn Ross, Chief Executive of Ofwat, Jo Causon, Chief Executive of the Institute of Customer Service and Colin Skellett, Chief Executive of Wessex Water.
Heidi Mottram, Conference Chair and Chief Executive Officer of Northumbrian Water Group, commented:
“I’m really looking forward to the annual Conference and I would encourage anyone with an interest in the water industry to attend. Our theme this year is ‘delivering great service in the water industry’, a theme which I believe is key to success for all of us in the water industry.
“The demands of our unique and challenging industry are forever evolving. How we continue to deliver great service will always be at the forefront of our thoughts and this conference will showcase the best service inside and outside of today’s water industry.
Open to both Institute of Water members and non-members, the Annual Conference and Exhibition will offer the latest industry thinking, innovation, best practice, news and ideas.
“The water industry is changing at a rapid pace and it’s vital that everyone in the sector, whatever their role, can attend events like this, where they’ll be both informed and inspired.”
Following the Annual Conference and Exhibition, The Institute of Water National Innovation Awards 2014 will take place at The Institute of Water’s President’s Dinner at the Bristol Marriott Royal Hotel in Bristol on June 6, 2014.
The awards, which are sponsored by Thames Water, recognise outstanding innovations within the water industry, and also demonstrate the Institute of Water’s commitment to promoting forward-thinking ideas and facilitating career development. They are open to companies or individuals working within the water and waste water sectors.
Winners of the Institute of Water’s Regional Innovation Awards will battle it out to claim top spot at the prestigious ceremony, which is now in its fourth year.
For more information on The Institute of Water’s Annual Conference and Exhibition and the National Innovation Awards 2014, visit www.instituteofwater.org.uk
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