Ofwat – latest cost of living report suggests trust in water companies “may slowly be recovering”
Trust in water companies to deliver a range of activities may slowly be recovering, according to the latest cost of living report from Ofwat.
DEFRA considers consultation responses on proposed reforms to WaterSure support scheme
The Department for Environment, Food & Rural Affairs is currently analysing public feedback on the consultation on its proposed reforms to the WaterSure support scheme which caps water bills for low-income customers who have high essential water use.
New CCW data shows 2 million households secure lower bills through water companies’ social tariffs
Around 2 million struggling households are receiving lower water bills through water companies’ social tariff schemes to combat rising prices, according to new figures released today by the Consumer Council for Water (CCW).
Water Minister's keynote British Water speech outlines challenges and opportunities for UK water sector
Water Minister Emma Hardy highlighted the significant challenges and opportunities for the UK water sector in the keynote speech at the British Water Annual Conference in Coventry yesterday.
Yorkshire Water joins forces with Talk Money Week to offer bill support to customers
Yorkshire Water colleagues are attending events in Hull, Doncaster, and York this week, in hopes of reaching customers who might benefit from the utility’s bill support offerings.
Thames Water launches first-of-its-kind scheme to automatically cut water bills for low-income households across London
Thames Water has started identifying customers who need financial support to automatically enrol them on its social tariff schemes under a new initiative which will provide more than £10 million in financial assistance to an estimated 33,000 households under the company’s WaterHelp, WaterSure and Extra Support Scheme programmes.
Upset over bill increases fuels highest level of complaints to CCW about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
South Staffs Water trials new tariff offering 60% discount for metered customers with household income of £22k to £27k
South Staffs Water has launched a new tariff offering a 60% discount for metered customers with a household income of £22,011 to £27,000 on the essential water they use every day.
CCW warns overall trust in water companies falls again as customers question fairness of bills
The Consumer Council for Water (CCW) is warning that fewer households believe the amount water companies charge is fair, with customers’ overall trust in the sector also hitting a new low, according to its annual Water Matters survey released today.
Yorkshire Water hosts roadshows to offer customers advice on bill support
Yorkshire Water is hosting more roadshows in April to offer customers advice on bill support - including helping customers to understand if they can reduce their water bills and receive immediate financial support.
News Showcase
-
Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets. -
BactoCloud platform for bNovate’s BactoSense instruments brings new understanding of water quality
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality.
Expert Focus
News Sections
Other Latest News
- United Utilities awards £582k AMP8 contract for supply, delivery & installation of biological treatment equipment
- UK Water Partnership releases white paper on river health and restoring public trust
- Gate three date in RAPID programme for Fens Reservoir to be delayed beyond 30 April 2026
- Southern Water tenders £6.5 million AMP8 contract for Energy Management and Optimisation System
- NI Water awards £7.2 million contract for potable and raw water, wastewater and trade effluent quality analysis to Northumbrian Water
- Tunbridge Wells – South East Water update sets out revised strategy, FAQs, further planned outage and support plan
Watch
-
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
Top Stories
Login / Register
New Account Registrations
To register for a new account with Waterbriefing, please contact us via email at waterbriefing@imsbis.org
Existing waterbriefing users - log into the new website using your original username and the new password 'waterbriefing'. You can then change your password once logged in.