Mon, Aug 03, 2026
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Displaying items by tag: customer bills

CCW REPORT 2024-25 WATER POVERTY IN ENGLAND  WALES JULY 2026A new research study has found that 6.8% of households in England and Wales faced water poverty in 2024/25 – based on the 5% water poverty measure.

Published in Water Issues

YORKSHIRE WATER Angie Markham-Nock  BARNSLEY COUNCIL Cllr Martin BancroftThousands of Barnsley residents are set to have more money in their pockets thanks to a successful partnership between Barnsley Council and Yorkshire Water.

Published in Company News

NAO REPORT JUNE 2026 REGULATING WATER ENERGY BROADBAND TO PROTECT CONSUMERS IN VULNERABLE CIRCUMSTANCESAccording to a new report by the National Audit Office (NAO), millions of people are missing out on support for essential bills, including water, energy and broadband, as debt to water and energy companies climbs over £7 billion.

CCW WATER MATTERS REPORT 2026 MAY 26A new report from the Consumer Council for Water (CCW) has revealed that water companies are failing to win back customers’ trust amid deepening concerns over the fairness and affordability of water bills.

Published in Water Issues

HOUSE OF COMMONS COMMITTEE ROOMIn an Expert Focus article for WaterBriefing, Jamie Gibson, Managing Director at DCBL discusses why the water sector must take a technology-driven approach to debt resolution in order to reduce enforcement levels 

Published in Finance and Risk

THAMES WATER VAN LONDON SKYLINENew research commissioned by Thames Water surveying 2,001 adults between 18 and 23 March, 2026 in London, Berkshire, Buckinghamshire, Oxfordshire, Surrey and Wiltshire shows that almost a third of people do not know they could reduce their utility bills.

Published in Company News

NI WATER LOGONI Water has announced new charges for the 2026/27 period for non-domestic customers - effective from 1st April 2026, water and sewerage charges are set to increase by 7.9% on average.

Published in Company News

CUSTOMER CALL CENTRE MAN  SCREENAnglian Water has reached a significant milestone with a record number of more than 500,000 customers now supported through its free Priority Services Register (PSR) – and the numbers are continung to rise.

Published in Company News

WATER IN TRANSITION REPORT MARCH 2026A new report from the Water Services Association of Australia (WSAA) and The UK Water Report (TUKWR), is warning that water and wastewater ‘services’ provided by the environment to the global water industry for free are in decline, and need to be replaced by paid-for alternatives.

Published in Water Issues

DEFRA ADDRESS PLATEAround 300,000 low‑income households will see lower water bills thanks to the biggest overhaul of WaterSure in nearly 30 years.

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