Ofwat – latest cost of living report suggests trust in water companies “may slowly be recovering”
Trust in water companies to deliver a range of activities may slowly be recovering, according to the latest cost of living report from Ofwat.
DEFRA considers consultation responses on proposed reforms to WaterSure support scheme
The Department for Environment, Food & Rural Affairs is currently analysing public feedback on the consultation on its proposed reforms to the WaterSure support scheme which caps water bills for low-income customers who have high essential water use.
New CCW data shows 2 million households secure lower bills through water companies’ social tariffs
Around 2 million struggling households are receiving lower water bills through water companies’ social tariff schemes to combat rising prices, according to new figures released today by the Consumer Council for Water (CCW).
Yorkshire Water joins forces with Talk Money Week to offer bill support to customers
Yorkshire Water colleagues are attending events in Hull, Doncaster, and York this week, in hopes of reaching customers who might benefit from the utility’s bill support offerings.
Retail water market - Ofwat finds SES Business Water overcharged customers
Water sector regulator Ofwat has found that SES Business Water has overcharged customers – despite directing the company in January 2023 to comply with price protection requirements set out in the Retail Exit Code (REC).
Competition and Markets Authority gives five water companies go-ahead to increase customer bills by an average of 3%
The Competition and Markets Authority has just announced it has given five water companies the go-ahead to increase bills beyond the levels determined by Ofwat in its PR24 final determinations in December 2024.
Ofwat: water firms must tell customers how money is spent, why bills are rising and improvements funding will deliver
Ofwat has set out clear expectations for water companies to tell customers how money is spent, why bills are rising and what improvements the funding will deliver.
Thames Water launches first-of-its-kind scheme to automatically cut water bills for low-income households across London
Thames Water has started identifying customers who need financial support to automatically enrol them on its social tariff schemes under a new initiative which will provide more than £10 million in financial assistance to an estimated 33,000 households under the company’s WaterHelp, WaterSure and Extra Support Scheme programmes.
Upset over bill increases fuels highest level of complaints to consumer watchdog about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
Upset over bill increases fuels highest level of complaints to CCW about water companies in almost a decade
Frustration and worry among households over soaring water bills saw the Consumer Council for Water (CCW) receive the highest number of complaints about water companies in almost a decade.
News Showcase
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Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets. -
BactoCloud platform for bNovate’s BactoSense instruments brings new understanding of water quality
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality.
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Other Latest News
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- NI Water awards £7.2 million contract for potable and raw water, wastewater and trade effluent quality analysis to Northumbrian Water
- Tunbridge Wells – South East Water update sets out revised strategy, FAQs, further planned outage and support plan
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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