The start of the new financial year has heralded rebate payments to customers by Southern Water as part of the settlement reached with Ofwat last year following a large-scale investigation into the water company.

Water UK and Ofwat have rejected a suggestion that the water companies have approached the regulator for a financial bailout as a result of the widening impacts of the Covid-19 emergency.

Water company United Utilities has injected £3.5 million into a trust fund to help people who struggle to pay their water bills.

Yorkshire Water is helping customers affected by Storm Ciara by offsetting the cost of increased bills caused by the floods - Storm Ciara has caused havoc across the county, with rising river levels leading to widespread flooding.

Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report by CCW – the voice for water consumers.

Scottish Water has announced details of household water and waste water service charges in Scotland for 2020/21.

Andy Mack, software services director at utilities customer engagement specialist, Echo Managed Services takes a look at at how water companies can improve their communications with customers at vital touchpoints.

One in eight households are still struggling to afford their water bills, despite the rapid growth in water company schemes designed to ease the burden on cash-strapped customers, according to the Consumer Council for Water (CCWater).

Northumbrian Water has gone out to tender with a contract for temporay homeworkers worth an estimated £3.6 million.

More than 100,000 Thames Water customers are now getting money off their bills as part of a drive to help those living in vulnerable circumstances.