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Monday, 31 August 2015 06:35

United Utilities removes more boil water restrictions

United Utilities has today lifted the boiled water advice in further parts of Lancashire.

With immediate effect, more customers in Chorley, Preston and South Ribble have been informed that they no longer need to boil their tap water. A further 86,000 properties are included in the latest lift, bringing the total number of homes and businesses now able to use their water as normal to half of the original area.

Confirmation letters are being sent to the latest group of customers who no longer need to boil their water, and a variety of additional communication methods, including text messages and social media, are being used to keep customers up to date.

The water company said that by the evening of Wednesday 2 September, as more UV rigs take effect, it expects to be able to lift the boil water advice progressively for further customers in the Fylde coast area, bringing around two-thirds of the original area back to normal service.

United Utilities first began to lift the boiled water notice on Thursday when customers in parts of Blackpool, Chorley and Preston were informed that they no longer needed to boil their water.

The water firm said it is continuing with its engineering challenge to install UV treatment at other key locations and, as the week progresses, it expects to be in a position to update the remaining customers subject to the boiling restriction on how long it will remain in place.

Gary Dixon, United Utilities’ customer services director said:

"We have now been able to remove the boil water notice for half of all customers originally affected. Our plans are in place to provide bottled water to schools and colleges in the areas still affected so that they can open as usual when term starts this week."

"We are making good progress in clearing the final traces of the bug, and expect to have good news for the vast majority of remaining customers by the end of the coming week."

"The boiled water notice will only be lifted in remaining areas once we and our partner agencies are completely satisfied that there is no risk to public health. We remain extremely grateful to our customers for their ongoing patience and understanding.”

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