Ofwat has launched a formal investigation into a complaint against Southern Water about the reasonableness of connection costs.
The water industry regulator is investigating a complaint it received about the charge levied by Southern Water for making a new water supply connection to a residential premises. The aim of the investigation is to determine whether the expenses incurred in making the connection under Section 45 of the Water Industry Act 1991 were reasonable.
Ofwat opened the case on 10 November 2015 after carrying out an initial assessment. Both the company and complainant have been notified that the case has been opened and asked to provide more information.
Once Ofwat has considered the information provided it will then make a draft decision (‘draft determination’) on the case and estimates that this will be done before March 2016.
Both the company and complainant will then be consulted on the draft determination and Ofwat will consider their views prior to coming to its final decision on the case before April 2016.
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