Edinburgh-based water retailer, Business Stream, has appointed Margaret McLay as its new Director of Business Transformation to help the company deliver its ambitious growth strategy.
With a proven track record in change and IT, Margaret McLay will be responsible for leading the effective delivery and coordination of the company’s transformation programme. She will join Business Stream on the 3 June 2019 and report directly to its Chief Executive, Jo Dow.
Most recently Head of Management Operations at Tesco Bank, she was part of the team who successfully delivered the transition from RBS to Tesco, including the IT delivery of core infrastructure and software to support the formation of the new Tesco Bank. Prior to that she was Head of IT at HBOS.
Commenting on her new appointment, Margaret McLay, said:
“I am really excited to be joining Business Stream at a time of significant growth. In my new role as Director of Business Transformation I am looking forward to working in partnership with the executive team to enable the business to maintain excellent customer service levels and to achieve its strategic goals”.
Jo Dow, Chief Executive of Business Stream, said the company is looking to expand its market share and deliver a market leading level of service to customers in Scotland and England. The new appointment would strengthen the leadership team and help drive forward with ambitious plans for the future.
Earlier this year Business Stream bought the customer base of its competitors Yorkshire Water Business Services (YWBS) and Three-Sixty, both part of the Kelda Group, doubling its market share and cementing its position as one of the top three retailers in the UK water market.
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