In the aftermath of Storm Arwen Northumbrian Water is continuing to work hard to restore water supply to customers affected by power outages.
Loss of power to a large number of the water company’s sites and pumping stations due to the extreme weather meant that customers in some areas had their water supply interrupted. While water supplies have been restored for the overwhelming majority of customers, Northumbrian Water is working to support a small number of customers still affected while the firm continues in its efforts to get their supply back on.
Some customers, particularly on higher ground, may still be experiencing some intermittent issues, such as low pressure, while the situation returns to normal.
The water company is also working with Northumberland Fire and Rescue, County Durham and Darlington Fire and Rescue and the NFU to support farmers affected by loss of water supply due to Storm Arwen.
Northumbrian Water is asking any farmers in Northumberland and County Durham who are still without water for their livestock and animals due to an airlock in the system, as a result of Storm Arwen to send in their address and details.
Keith Haslett, Water Director at Northumbrian Water said:
“Our teams are continuing to work around the clock to resolve the issues caused by Storm Arwen and the overwhelming majority of customers who lost their water supply have now had it restored. We would like to thank customers for their patience and understanding in what has been a very difficult week for those affected.
“As well as the power outages hitting some of our treatment works and pumping stations, our teams faced challenging conditions as they worked around the region to fix problems, install back-up power sources, deliver bottled water to customers and, ultimately, restore supplies. We have managed to get all but a small number of customers back on supply and we are working closely with Northern Powergrid to restore service to normal for everybody.”
The utility has been pro-actively contacting customers on its Priority Service Register and been dropping off provisions in the areas that have had issues.
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