Southern Water will hold a public drop-in event in Hastings this week to discuss bills, wastewater and its AMP8 Business Plan.
Teams from every area of the business in attendance, including from the Clean Rivers and Seas Task Force who will be able to update the community about efforts to reduce storm overflow activity in the local area.
The teams who will be on hand to speak to customers and have stalls include the following:
- water supply and water network team
- wastewater assets and wastewater network team
- Clean Rivers and Seas Task Force
- Fat, Greases and Oil (FOG) team
- misconnections team
- Cinque Ports sewer repair works
- planning and growth teams
- affordability and customer services
- community and stakeholder team
Attendees will have the opportunity to talk about ongoing Southern Water activity in the Hastings area, including:
- investigations into private pipes in the Alexandra Park area which have been incorrectly connected into the network
- repairs to a recent burst sewer at Bulverhythe
- progress on the £5 million programme to re-line sewers at Bulverhythe.
- proposed £7.8 billion AMP8 Business Plan for the 2025-30 regulatory period. The proposals could create up to 5,000 jobs
Chief Customer Officer, Katy Taylor, said:
“Our performance in Hastings over the last two years has not been good enough. It’s important that we understand the impact this is having on our customers and community. We are here to listen to the community and be open and honest about what went wrong and how we are improving our services moving forward. We need to understand if the actions we are taking will solve our customers’ issues.
“We are really stepping up our efforts in the local area, and are keen to work closer with our stakeholders, especially those at Hastings Borough Council. We cannot achieve the change we need alone, and need to work in partnership with local councils and stakeholders to deliver the change our customers’ want.”
The event will be held at Stade Hall, Rock-a-Nore Road, Hastings, on Thursday 12 October from 11am to 7pm.
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