Everflow, a leading multi-utilities company serving businesses across the UK, has today announced the appointment of Mari Jones as its new Water Managing Director, with a focus on further scaling its SME offering through simpler, more customer-centric service and operational excellence.
She joins at a pivotal moment for the business, as Everflow continues to grow rapidly and strengthen its position as a leading utilities provider to UK SMEs. Her appointment reflects the company’s commitment to building a business where commercial performance is driven by deep customer understanding, reduced complexity and consistently high-quality service delivery.
In her new role, Jones will focus on removing friction from customer journeys, further improving operational performance and ensuring Everflow continues to evolve its offering around the needs of small businesses.
With more almost two decades of leadership experience across customer service, commercial operations, communications and transformation, Mari has built a career centred on putting customers first while delivering sustainable growth. Her track record of leading high-performing teams in large-scale organisations, that improve customer experience and drive organisational change makes her a valuable leader for Everflow to deliver customer-centric transformation for the business.
Craig Dallison, CEO at Everflow said:
“Mari’s appointment is about raising the standard of how we deliver for our customers as we continue to grow. She has consistently built services that perform at scale while staying focused on customer needs, which is an essential part of Everflow’s next phase. Her approach will ensure we continue to combine growth with strong operational and customer outcomes.”
Jones brings a leadership philosophy grounded in the belief that commercial outcomes come from designing services that genuinely work for customers. Throughout her career, she has focused on building systems and teams that reduce complexity, improve access and deliver at scale — an approach that aligns closely with Everflow’s ambition to make utilities simpler for SMEs.
Mari Jones commented:
“Everflow is well placed to lead the market by raising expectations of what SMEs should experience from their utilities provider both in what we offer and how we deliver it. The focus now is on simplifying how we operate and ensuring everything is built around the needs of our customers. My focus will be on taking what is already a great foundation and building on it.”
The appointment also highlights an increased emphasis on operational discipline as a driver of growth. By aligning customer experience, service delivery and commercial performance more tightly, Everflow is accelerating its expansion while maintaining consistency and quality at scale.
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development.
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality.
James Sumsion, CEO of predictive water intelligence specialists Kohtari, says the water sector needs to take a giant leap forward, so that it can anticipate and act upon water quality issues - rather than merely react.
Ray Moulds, Sales Director at Flood Control International, takes a look at how automated sliding floodgates are supporting secondary containment at water and sewerage company sites.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.