South East Water is encouraging its customers to play a part in shaping their future contact via a major survey initiative - the water company has issued around 50,000 questionnaires to customers and the survey is also available online.
South East Water wants to hear customer views about future water charges and the service they would like to receive from the water firm. The water company is asking its customers for their opinions on a range of issues, including:
- Whether they contacted South East Water in the last 12 months
- How satisfied they were overall with the service they received when they contacted the firm
- How affordable the current bill is
- Whether they consider the current water bill to be value for money
The water company is also seeking feedback on the extent to which customers are now using technology to get information- including use of live webchat, website, twitter and facebook.
Customers are also asked whether they would prefer to manage their account online and what they would use this facility for, including:
- Viewing a bill
- Paying a bill
- Updating payment details
- Providing a meter reading
- Checking how much water their household is using
The survey also includes a separate section on awareness of South East Water in terms of its visibility as a company in the community.
Commenting on the survey, Tanya Sephton, Head of Business Performance, said:
“Our regular surveys help put customers at the forefront of our decision-making and influences how we run our day-to-day activities.
“Previous surveys have led to the introduction of our twitter and Live Chat facilities on the website which now gives customers more ways of interacting with us. We hope this latest survey will deliver more new ideas and a better understanding of how customers view us.”
As an incentive to customers, people who submit their questionnaire before Friday 31st October 2014 have a chance of winning a top prize of £1000 or four runners up prizes of £250.
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets.
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development.
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality.
James Sumsion, CEO of predictive water intelligence specialists Kohtari, says the water sector needs to take a giant leap forward, so that it can anticipate and act upon water quality issues - rather than merely react.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.