Customers challenge South East Water chiefs at launch of new Water Voice consumer panels
Customers demanded answers from South East Water chiefs over the company's handling of water supply disruption at the first meeting on Monday of a powerful new set of government-backed consumer panels.
CCW warns customer complaints rise as water companies fail to concerns on environment and water meters
The Consumer Council for Water (CCW) is warning that water companies’ failure to deal with customers’ concerns over environmental performance and water meters has fuelled a steep rise in complaints.
Average household water bills in England and Wales set to fall as additional support for customers continues
Average household water and sewerage bills in England and Wales are set to fall by around £2 (0.6%) in 2021/22. The average annual bill is forecast to come down from £410 to £408, although there will be variations from company to company.
CCW launches Vulnerability Manifesto to help more households access water company support
The Consumer Council for Water (CCW) has today published its Vulnerability Manifesto which sets out a series of commitments to make sure more consumers who need a helping hand during Covid-19 and other water supply disruption get the right help at the right time from their water company.
Water retailers warned over rising complaints from business customers
Written complaints from business customers to water retailers have risen for the second successive year – they are now 52% higher than before the retail market opened in England, according to a new report by the Consumer Council for Water (CCWater).
New national Chair appointed for Consumer Council for Water
The Department for Environment, Food and Rural Affairs (Defra) and Welsh Government have appointed the new chair of the Consumer Council for Water (CCWater).
CCWater: PR14 a victory for customer, but Tideway Tunnel costs will inflate customers’ bills
In its Annual Review for England and Wales 2014/15 published today, the Consumer Council for Water has described the 2014 Price Review as a “victory for the voice of the customer”, but warned that bills for Thames Water customers will be inflated by the cost of building the Thames Tideway Tunnel, with further increases in the pipeline.
Water and sewerage bills rise in line with inflation in 2011/12
Ofwat has announced this morning that the average household water and sewerage bill across England and Wales will increase broadly in line with inflation in 2011/12.
Consumer watchdog raises major concerns about Thames Tunnel
The Consumer Council for Water (CCWater), the body that represents water and sewerage consumers in England and Wales, has raised major concerns about the proposed Thames Tunnel in its consultation response.
News Showcase
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Barhale completes two Rapid Action Taskforce Spills projects for Severn Trent
Barhale has completed work on two separate Rapid Action Taskforce Spills projects it is carrying out for Severn Trent. -
Börger UK relocates to larger premises as sales continue to grow
Börger UK, which has firmly established itself as a leading pump brand since it was set up in Staffordshire in 2004, has moved into bigger, brand-new premises in Shrewsbury. -
Register for HUBER Technology UK webinar on water intake screens for municipal and industrial applications
HUBER Technology UK & Ireland are inviting people to register for their March webinar where they will be providing information about HUBER water intake screens for municipal and industrial applications. -
Sulzer launches global Water Treatment Center of Excellence for integrated water solutions
Sulzer has launched a new global Center of Excellence (CoE) for Water Treatment Solutions - the CoE consolidates Sulzer’s wastewater treatment expertise in a unified and global manner.
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Other Latest News
- Water UK calls for EA self-monitoring regime to be scrapped - "abundantly clear public do not have faith in it"
- House of Commons EAC launches new inquiry into Treasury’s role in environment and climate policy
- SES Water uses new technology to cut smart meter rollout costs by 70% to over 30,000 properties
- Latest National Flood Risk Assessment shows c4.6 million properties now at risk - up 43% since last assessment in 2023
- Severn Trent awards c£16 million AMP8 contracts for Combined Heat and Power Units
- New market data warns six in ten businesses are based in seriously water-stressed region
Watch
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
Top Stories
- Water UK calls for EA self-monitoring regime to be scrapped - "abundantly clear public do not have faith in it"
- Latest National Flood Risk Assessment shows c4.6 million properties now at risk - up 43% since last assessment in 2023
- Severn Trent awards c£16 million AMP8 contracts for Combined Heat and Power Units
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