CCW has launched a new campaign to ensure credit protection for business customers – the ‘Credit where it’s due’ campaign is intended to ensure their money is protected if their retailer were to exit the market.

Retail market operator MOSL has published its Market Performance Operating Plan 2020/21(MPOP), outlining core improvement activities for the year ahead.

Water sector regulator Ofwat has published its final decisions on how it will intervene to support customers’ interests in the business retail market through the current Covid-19 pandemic.

Ofwat has stepped in to ward off the risk of systemic failure and possible collapse of the still-developing retail water market as a result of the ongoing Covid-19 emergency.

Ofwat and MOSL are drawing up a package of initiatives aimed at minimising disruption to the operation of the business retail water market as a result of coronavirus and warning that the impacts are already being felt. 

Ofwat and the Environment Agency are calling on authorised wholesalers and licensed retailers in the retail water sector in England and Wales to deliver greater water efficiency in the business sector.

Written complaints from business customers to water retailers have risen for the second successive year – they are now 52% higher than before the retail market opened in England, according to a new report by the Consumer Council for Water (CCWater).

In the face of ongoing concerns that the retail water market is not functioning as efficiently and effectively as it should, Ofwat has said it wants to avoid a situation where the opening of the market has caused “a divergence of basic service standards provided by wholesalers between domestic and business customers.”

Not-for-profit organisation Waterwise brought together over 40 water wholesalers, retailers and regulators last week to explore how they could raise the bar on water efficiency with business water users in the UK.

Ofwat is seeking comments on its decision to accept a proposal by water retailer Clear Business Water Ltd (CBW) to enable micro-business customers to orally conclude contracts.