Scottish Water has gone out to tender with a contract field services software to integrate with existing front office functions and communicate with field service personnel worth an estimated £3 million.
The field service component is intended to integrate with front office functions allowing field service personnel to carry out a range of activities, including:
- accept, reject and update jobs sent to them
- get information about a customer, asset or premises involved in a job
- get information to support the job from a variety of internal and external sources, including photo, video
- identify equipment that is required to complete the job
- identify related jobs for the customer, at the asset/premise or in the vicinity
- report job status back to corporate functions
- ask for additional work to be carried out where applicable.
Initial contract is two years, with up to 5 additional years renewal options. The field services software is expected to last for more than 10 years, possibly up to 13 years before it is replaced.
Time limit for receipt of tenders or requests to participate is 9th December 2016 – click here to access the tender documentation.
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