Thames Water has gone out to tender with a wide-ranging AMP8 contract to put a Digital Contingent Labour Framework in place for business analysis and project management services in place worth an estimated £45 million.

The framework is being tendered in the following Lots:

Lot 1. Project management services

This Lot covers the provision of professional Project Management in the Digital function at Thames Water. Project managers lead one or multiple projects depending on its size and scale of complexity.

A project manager is a professional responsible for planning, organising, and overseeing the execution of a project from start to finish following the Thames Water delivery framework/methodology. They ensure the project meets its goals within the agreed scope, schedule, budget, quality standards, and resources.

Lot 2. Business Analyst Services

Business Analysis at Thames Water drives successful change by analysing business situations, assessing feasibility, and defining clear requirements across people, processes, and technology. Acting as a bridge between stakeholders and delivery teams, it enables the delivery of solutions that achieve strategic outcomes and deliver key business benefits.

Additionally, Business Analysis fosters process improvement, strengthens stakeholder engagement, and ensures governance compliance through high-quality analysis artifacts and a commitment to continuous improvement.

Lot 3. Change Management Services

Business Change function helps to support and embed change when implementing technology change projects. It ensures effective transitioning of the business and stakeholders to a desired future state (such as adopting new systems / new approaches) to create value and integrate into business operations.

The function includes taking a structured approach to managing change; ensuring awareness, willingness, capability and training to adopt change; understanding and tracking change impact; managing risks related to change implementation (including resistance and adoption barriers); delivering change interventions to office-based and fieldbased operational colleagues.

Lot 4. Trainers

Training capability is integral to the success of Thames Water’s transformational projects and programmes - ensuring people have the confidence, skills, and behaviours needed to adopt new technology and ways of working. The role of training is to help builds Digital confidence and competence across new systems, tools and processes helping to increase adoption, reduce operational risk and enable wider cultural and behavioural change.

Specifically, the training capability will understand and determine training needs; produce training interventions through working with subject matter experts; organise, manage, plan and deliver training interventions; assess and evaluate training effectiveness and partner across all levels impacted by the change (whether leadership, change champions or front line teams) to repeatable, best practice standards, methods and tools. The training capability will work alongside change and communications specialists to ensure a mature, standardised and integrated practice. Effective training provides users with the knowledge, skills and confidence required to adopt new approaches and increases the likelihood of a smooth roll out and higher levels of satisfaction

Thames Water is looking to appoint an unlimited number of suppliers to the framework - contracts put in place under the framework will be awarded either with or without competition. The water company is specifying a number of key roles in the tender ranging from Gartner level 1 up to Gartner level 5.

Deadline to submit enquiries about the tender is 5:00pm on 17 February 2026 and deadline to submit requests to participate is 10:00am on 24 February 2026.

Thames Water is inviting interested suppliers to register their interest via an online form providing their company name, company address (the address of what would be the contracting company entity) and contact details of two people from the organisation with whom the water company can correspond.

Once the form is completed and submitted Thames Water will send the nominated representatives an invitation to access its SAP Ariba Sourcing platform, together with an email with instructions for registering and using the system. Suppliers will also have the opportunity to request further representatives from their company to be granted access to the project once the initial invitation has been sent.

Suppliers who successfully pass the Procurement Specific Questionnaire stage, will then be provided with system access for the next stage of the process.

Estimated contract award decision date is currently 1 May 2026.

Click here to access the online form