Draeger Safety UK, a leading provider of workplace safety technology, has been awarded a major new contract with longstanding utilities customer Southern Water.
The extended partnership means that Dräger will provide the water company with its TotalCare service and maintenance package, taking responsibility for all of the company’s fixed gas detection systems.
The arrangement will cover more than 700 systems across over 150 sites, both clean and wastewater. In addition, the contract will see Dräger replace any older or end-of-life gas detection systems to ensure compatibility with new digital technology and connectivity solutions.
Charlie Robinson-Miller, Supplier Engagement & Contract Manager at Southern Water, said:
“We have enjoyed an extremely supportive and productive partnership with Dräger for over 20 years and are very pleased to have formally renewed our working relationship.
“We take safety seriously and Dräger’s excellent fixed gas detection systems, combined with its UK service and maintenance team was the obvious choice for us. This agreement also helps us move ahead with our ambitious plans for investment in our network.”
Dräger’s TotalCare full-service package will see the safety manufacturer’s UK-wide service and maintenance team take responsibility for all ongoing inspections and servicing of the water company’s fixed gas detection systems, including preventative maintenance, original spare parts, software updates and calibration, plus access to a technical support hotline and a priority service.
All of Dräger’s service engineers, of whom there are over 100 in the UK, have undergone full manufacturer training as well as industry-specific training, and the team regularly complete in excess of 5000 repair and maintenance jobs each month, taking care of over 550,000 safety devices such as gas detectors.
The new contract is for five years with the option of a further three-year extension.
Bob Larkin, Service & Training Director at Draeger Safety UK, Draeger Safety UK, commented:
“We take great pride in the longevity of our partnership with Southern Water.
“We strive to offer customers complete peace of mind with our service and maintenance packages, and with one of the largest service and maintenance teams in the UK safety industry and our UK manufacturing centre in Blyth, Northumberland, we are extremely well-placed to deliver this to both the water sector and broader industry.
“It is testament to the commitment to excellence and the expertise of our colleagues across the business that we have been awarded this new enhanced contract.”
Dräger works with most of the world’s leading industrial players, including Shell and INEOS, as well as the military and emergency services, plus smaller and less complex industrial plants. The company is present in over 190 countries and has more than 16,000 colleagues worldwide
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