Ofwat consults on updated Guaranteed Standards Scheme (GSS) guidance
Ofwat has launched a short consultation on its updated Guaranteed Standards Scheme (GSS) guidance – the GSS Regulations 2008 set out the minimum standards of service that customers should receive, and the minimum payments that customers should receive if the standards are not met.
From today onwards households could receive up to £2,000 compensation for water service failures
From today onwards water companies will be required to pay households in England up to £2,000 in compensation payments for water service failures including disruptions to supply, sewer flooding and low pressure.
Government says water companies “to be forced to double compensation paid to customers and businesses for service failures"
Water customers around the country will benefit from significantly higher payments to compensate them for water company service failures, the Government has confirmed today, saying that water companies are “to be forced to double compensation for failures.”
Government says water bill compensation to double for poor customer service
The Government has today launched a consultation to double reimbursement for water company customers when their basic water services are hit.
CCW research - most customers in England and Wales unaware of entitlement to payment if water companies fails to meet certain service standards
Most customers in England and Wales are unaware they could be entitled to a payment if their water company fails to meet certain service standards, according to new research conducted by the Consumer Council for Water (CCW).
CCWater calls on all companies to adopt compensation changes
The Consumer Council for Water (CCWater) has applauded seven water companies for boosting compensation for people that are left without running water – and called on the rest of the industry to follow suit.
Ofwat consults on plan to reform compensation for customers without water
Water industry regulator Ofwat has issued a call for evidence to inform a review looking to update and uplift the compensation provided to customers when they are without access to water.
News Showcase
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Pumps prove to be smooth operators for Anglian Water
“SAS (Surplus Activated Sludge) is a bit weird and can do odd things,” says Stuart Chatten, Lead Bioresources Technician at Whitlingham Water Recycling Centre (WRC), one of Anglian Water’s principal centres for processing sewage, serving a population of 400,000. -
Owen Mace takes over as Director of BPF Plastic Pipes Group
Owen Mace has taken over as Director of the British Plastics Federation (BPF) Plastic Pipes Group on the retirement of Caroline Ayres. He was previously Standards and Technical Manager for the group. -
Ledbury engineering firm strengthens senior team as demand for water process systems grows
PureTec Separations, the Ledbury-based water treatment engineering firm, has appointed Dan Norman as its new Sales Manager – Water Process Systems, supporting the company’s continued growth in the UK and international markets. -
BactoCloud platform for bNovate’s BactoSense instruments brings new understanding of water quality
bNovate has launched BactoCloud, a secure cloud-based platform that connects and manages its BactoSense instruments, enabling real-time monitoring and optimization of microbial water quality.
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Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest. -
Working for WSP - what if you could build a career as unique as you? With us, you can
Find out more about the remarkable career opportunities on offer at WSP - scroll down to watch the inspirational video.
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