Ofwat acknowledges limitations of collaborative customer research to set Outcome Delivery Incentive rates for PR24
Ofwat has published a new paper setting out how it has used collaborative customer research to set Outcome Delivery Incentive (ODI) rates for the 2024 price review (PR24) in which the regulator acknowledges the limitations of the data collection process.
PR24 customer research - Ofwat suggests water companies should test least cost version of proposed AMP8 business plans
Ofwat has proposed that water companies should as a minimum test their proposed AMP8 business plan and a least cost version for the upcoming 2024 Price Review to give customers a meaningful choice between different service and bill levels.
Majority of customers are satisfied with water companies – but only around 25% think they act in best interests of people and environment
New research suggests that while two thirds of people are happy with the water services they receive, only around a third of customers would trust their water company to fix a problem quickly. In addition, only around a quarter think companies act in the interests of people and the environment.
News Showcase
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ABB launches digital platform for optimizing operation of water networks
ABB has launched AquaMaster+™, a digital platform for smart water network management, designed to help water utilities monitor, analyze and manage their water networks, preventing pipeline water losses and optimizing operations. -
Safe access solutions a key requirement for water sector and other Critical Infrastructure Providers
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets. -
Albion Water appoints new Director of Business Development
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development. -
Webinar to explore moving indirect potable water reuse to full implementation
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality.
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Other Latest News
- Slough Borough Council seeks market engagement on Granville Flood Alleviation Scheme
- Shropshire Council seeks supply chain input on supply and installation of permanent flood defences
- Anglian Water starts work on £1.4 million Buckinghamshire investment to strengthen water network
- Galliford Try appointed to £110 million River Mease improvement project
- United Utilities commits over £100 million in response to Fleetwood sewage spill incident in 2023
- Scottish Water starts work on £8.6 million sewer upgrade
Watch
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Southern Water showcases last footage inside Yew Hill Reservoir before filling
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water. -
Scottish Water completes £235m investment in two-way connection between drinking water networks
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply. -
United Utilities accelerates investment to reduce spills from storm overflows across Northwest
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.
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