The Consumer Council for Water (CCW) annual survey of household customers' views shows an unprecedented decline in consumer satisfaction with water companies -the worst results in 13 years - driven by people's concerns over protecting the environment.

The latest customer research published by water sector regulator Ofwat and consumer watchdog CCW reveals that the vast majority of people do not trust water companies to do what’s right for the environment.

The Consumer Council for Water (CCW) has today published a series of recommendations aimed at tackling the problems which continue to hamper the water market for business customers in England, as it approaches its sixth anniversary.

Water companies have made progress towards meeting challenging targets set by the regulator to tackle issues such as leakage, but some companies’ environmental records are still not good enough, according to the latest annual assessment of water companies’ performance by Ofwat.

Ofwat has published the results of its customer satisfaction and experience for water and wastewater companies in England and Wales over the last year.

Scottish Water has been ranked the best UK water company and traditional utility for customer service in a leading benchmarking survey.

Welsh Water has become the first ever water company to place in the top 50 of a national survey on customer satisfaction carried out by the Institute of Customer Service (ICS).

Ofwat’s annual service delivery report for 2018-19 has found that there is a real gap between the best and worst performers in the sector, but that the industry as a whole has not kept up the progress made in earlier years and performance has stagnated.

Ofwat has published a report on customer satisfaction with Portsmouth Water and Anglian Water coming out as top performers, following strong results the year before too.

In an Expert Focus article for Waterbriefing, Monica Mackintosh, managing director of Echo Managed Services looks at the current status of customer satisfaction in the UK water sector and how they can improve on their performance.