New research suggests that over a third (37 per cent) of UK water and energy utility customers would willing to pay a little more on their bills to protect the environment – rising to 57 per cent among the 18-24 age group.

Ofwat says the pandemic has exacerbated problems faced by customers struggling with bills and poor mental health – the regulator is calling on the water companies to do more to help.

Water companies in England and Wales have stepped up efforts to help customers who have lost their jobs or had their incomes cut during the coronavirus crisis.

Almost two-thirds (65%) of UK consumers are calling out for greater transparency in how bill payments are spent by water suppliers, according to new research.