Scottish Water is engaging with customers on further enhancements to its treatment processes at its £24 million Aviemore water treatment works which opened in 2012.
The works provides tap water which meets all strict regulatory standards to more than 10,000 homes around Badenoch and Strathspey. However, a small number of customers have found chlorine levels - necessary to ensure the water quality is safe - not to their taste.
Scottish Water has outlined plans to introduce chloramination - a process which allows for a reduction in the level of chlorine, helping to further improve the taste of drinking water.
Ahead of the expected introduction of the process by the summer of 2017, Scottish Water is undertaking a wide-ranging engagement process in the area. Every household and business will be written to and invited to further information events specifically on chloramination.
There will also be engagement with community representatives and the health authorities, as per the normal process for the introduction of chloramination - which is widely used in other parts of the UK.
Simon Parsons, Strategic Customer Service Planning Director, said:
“We want all our customers to enjoy the look and taste of their tap water. Water quality across Scotland is at its highest ever level.”
“We are now outlining our plans to introduce chloramination - a process which allows us to reduce the level of chlorine - and further improve the taste of the drinking water received by customers through their taps.”
The water company has also given a commitment to invite customers to a community event to speak to Directors six months after the introduction of the new process.
Chloramination is a treatment process which lasts longer within the pipe distribution system than using chlorine on its own. Plus, unlike chlorine, chloramines have the benefit of having no significant taste or odour.
Chloramination is already widely practiced in other parts of the UK to treat public water supplies. As part of Scottish Water’s long term investment programme to improve water quality for customers, the company is gradually increasing the number of areas in Scotland being supplied with chloraminated water.
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