For the second year running Portsmouth Water has received fewer complaints about its service than any other water company in England and Wales – and with an average water bill of £98 the water company’s customers have the lowest bills against the industry average of £183.
The information supplied from the industry watchdog the Consumer Council for Water (CC Water) annual report shows that a total of 8.7 written complaints per 10,000 customers is the lowest in the industry across England and Wales with the next lowest being Cambridge Water with 10.8 per 10,000 customers. The average for the industry was 33 per 10,000 customers.
Overall 106,196 written complaints were made to water companies across England and Wales in the year to March 2016. Portsmouth Water received 275 for the whole year, a fall of 19% from last year.
Neville Smith, Managing Director, said
“Our performance in delivering excellence to our customers is testament to our team of dedicated employees who are firmly committed to our vision of delivering excellence to our customers. This excellence is delivered with customers having the lowest bills in England and Wales with an average water bill of £98 against the industry average of £183."
"We must not, however, rest on our laurels and whilst we are very proud of being the industry leader we are continually looking at ways to improve our service to customers, for example we recently introduced a social tariff for customers that is designed to protect and help the most vulnerable in our society.”
ABB has launched AquaMaster+™, a digital platform for smart water network management, designed to help water utilities monitor, analyze and manage their water networks, preventing pipeline water losses and optimizing operations.
Craig Nienaber, Business Development Manager for Safe Access Solutions (SAS) at HUBER Technology, explores why the company is seeing a growing level of interest in its safe access solutions for critical infrastructure providers, including their application in wastewater treatment assets.
Albion Water, the first NAV (New Appointment & Variation) to have been established in1999 and now under the ownership of SDS Water Group, has appointed Andy Holland as its new Director of Business Development.
UK water companies are invited to join an upcoming webinar which will explore how the sector can take indirect potable reuse (IPR) from concept to full-scale operational reality.
Southern Water has released film and images showing what it’s like to walk inside Hampshire’s expanded Yew Hill underground reservoir for the very last time, before it gets filled with water.
Hear how Scottish Water has completed its £235 million Ayrshire Glasgow Resilience Project - customers across Greater Glasgow, Ayrshire and East Renfrewshire will now benefit from a more secure and resilient water supply.
Hear how United Utilities is accelerating its investment to reduce spills from storm overflows across the Northwest.